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Cannot Print with HP ePrint from My HP LaserJet Printer

Issue
You previously used the HP ePrint service, but now it does not work.
Solution
To use the HP ePrint feature again, update your printer firmware, and then re-register your printer.
Step one: Update the printer firmware
Important: The HP printer must be connected to the computer and to a wired (Ethernet) or wireless network with an active Internet connection to update the firmware and enable ePrint.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The Software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
  5. Click Firmware, and then click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.
Step two: Enable Web Services
  1. Get the printer IP address.
  2. Open a web browser, type the IP address into the address line, and then press Enter. The embedded web server (EWS) opens.
     note:
    Type the IP address exactly as it displays on the Network Configuration Page. For example: 192.168.X.XXX.
  3. In the EWS, click the HP Web Services tab.
  4. Select the option to disable Web Services, and then select the option to enable Web Services. An information page prints with a printer claim code.
    The information page contains the printer claim code that you use to register your printer in the next step.
      Figure : Example of a claim code on the information sheet
      Image: Example of a Web Services information sheet with the claim code
    1. Location of the claim code on the information sheet
     note:
    For security purposes, the claim code expires 24 hours after you print the information sheet. Print the information sheet again if you need to re-enable the claim code for another 24 hours.
These steps apply to Australia, Canada, China, France, Germany, Italy, Spain, the United Kingdom, and the United States.
At HP Connected, you can manage your print jobs and change your ePrint settings. When you register at HP Connected, your printer's unique email address is provided to you. Follow these steps to register at HP Connected.
  1. Go to HP Connected, and then sign in to your account.
  2. Click the Devices tab (if not already selected).
  3. Click Add a Device.
  4. Type the printer's claim code found on the Web Services confirmation page, and then click Add.
  5. Click OK. The You have successfully added your printer window opens.
     note:
    HP sends an email to the account you used during the registration process. Open the email, click Confirm email address, and then sign in to HP Connected to complete the verification step.
  6. Continue to the next step to customize your printer's email address (optional).
Step four: Customize your printer's email address (optional)
 note:
Your previous customized email address might be unavailable. If your previous email address is unavailable, please choose a new customized email address.
These steps apply to Australia, Canada, China, France, Germany, Italy, Spain, the United Kingdom, and the United States.
The ePrint system generates a unique email address for your printer, but you can change the address to one that is easier to remember. Follow these steps to customize your printer's email address.
  1. Click the Devices tab.
  2. Next to the icon for your printer, click Settings.
  3. Under the printer's current ePrint email address, click Change Email.
  4. Type a new email address in the text box, and then click Save.
    • If the email address is available, your settings update immediately.
    • If the email address is not available, try to check for another email address or click one of the suggested addresses, and then click Save.
  5. Inform any allowed senders of the new ePrint email address.
Related links
Have other problems with HP ePrint?
Have more questions about the printer claim code?

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Country: United States

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