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HP Connected - Getting the Printer Claim Code

This document is for HP printers that support web-connected printing services.
The printer claim code is a unique identification number that you use to add your printer to the HP Connected service. HP Connected for printers supports a range of optional web-connected printing services, including HP ePrint cloud printing, the HP Instant Ink delivery services, and HP Printables subscription printouts.
 note:
If your printer does not support Web Services or you do not want to use Web Services, you do not need a printer claim code to use your printer and you can cancel the sign up process.
Use this document to obtain the printer claim code and add your printer on HP Connected.
Step 1: Check HP Connected setup requirements
Before setting up your printer on HP Connected, make sure the printer meets the following requirements. If the printer does not meet the requirements, the printer cannot be added to your HP Connected account.
 note:
If you connect your printer with a USB cable, web-connected printing services do not work.
  • Make sure your country/region supports HP Connected. Go to HP Connected, and then click on the country/region and language. In the drop-down menu, find your country/region and language.
    If you do not find your country/region from the list, HP Connected is not supported.
  • During the printer setup and driver installation, you might have been prompted to activate your printer online at the HP Connected website. Check and see if you already created an HP Connected account.
    If you have an account, check if your printer is listed on the Devices tab.
  • Make sure your printer supports web-connected printing services.
    Look for an HP ePrint logo, button, or icon on the printer control panel.
    Examples of the HP ePrint logo
    Image: HP ePrint logo.
    Image: HP ePrint logo.
    If your printer control panel does not have an icon or button, navigate to the Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu, depending on your printer model.
    If you are unsure if your printer is supported, go to Mobile Printing Solutions Compatible with HP Printers.
  • Make sure your computer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
  • Make sure your printer is connected to the Internet.
    • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
    • If your printer is connected with a wireless connection, make sure the wireless feature is on, and the printer is connected to the same network as your computer.
      Some printers have a wireless icon and a blue light on the front of the printer. Make sure the light is on and not blinking.
Step 2: Turn on Web Services
Turning on Web Services from the printer control panel or the Embedded Web Server (EWS) allows your printer to communicate securely over the Internet with HP Connected printing services, such as HP ePrint. Read the section that matches your printer control panel type for steps to turn on Web Services.
 note:
Web Services must be turned on and periodic firmware updates are required to use web-connected printing services.
Step 3: Obtain the printer claim code
After you turn on Web Services, wait for the printer to print the Make the Most of Your Printer or Important Printer Setup Instructions page. The information page contains information about Web Services, and includes the printer claim code required to add your printer on HP Connected.
Occasionally there is a delay when printing the information page. If you turned on Web Services, but the page does not print, wait 5 to 10 minutes. If it still does not print, turn off Web Services, and then turn on Web Services again, to obtain a new information page.
Locate the printer claim code on the page, and then continue to the next step.
 note:
The printer claim code is valid for 24 hours. If the code expires, repeat these steps to get a new code.
Figure : Example of the printer claim code from the information page
Image: Example of the printer claim code from the information page.
 note:
If the information sheet lists an email such as abc234vbn3434@hpeprint.com, then the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.
Step 4: Use the claim code to add your printer on HP Connected
Sign up or sign in to your HP Connected account and add your printer using the printer claim code.
  1. Go to HP Connected, click Sign Up to create a new account, or Sign In for existing accounts.
    Figure : Sign Up or Sign In on HP Connected
    Image: Sign Up or Sign In on HP Connected.
  2. If, while creating your account, a Snapfish logon page displays, HP Connected has detected that you already have a Snapfish account associated with your email address. Sign in using your Snapfish account information to take advantage of an easier setup process.
     note:
    If you do not want to use your Snapfish logon, go back to the previous account creation page and create an account using a different email address.
  3. On the Devices tab, click Add a Device.
    Figure : Clicking the Add a Device button
    Image: Clicking the Add a Device button.
  4. Type the printer claim code found on the information page, click Add, and then click OK.
     note:
    Make sure you type the printer claim code exactly as it is shown, or your printer is not added.
    Figure : Typing the printer claim code and clicking Add
    Image: Typing the printer claim code and clicking Add.
  5. If you created a new HP Connected account, verify your account.
    The HP ePrint server sends an email to the email account you used during the sign up process. Open the email, and then follow the on-screen instructions to complete the account verification.
    If you do not receive a verification email within a few minutes, check your spam folder.
Frequently Asked Questions (FAQs)
Review the following list of frequently asked questions about printing an information sheet, finding the printer claim code, and web-connected printing services.

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Country: Flag United States

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