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A 'Paper Jam' Message Displays for HP LaserJet Pro M1217nfw Multifunction Printer Series and HotSpot LaserJet Pro M1218nfs MFP Series

Issue
A 'Jam In <location>' error message displays on the control panel. The Attention light (!) blinks.
 note:
Paper jam messages can be true or false. The printer might report a paper jam when there is no paper jam. The following steps resolve both true and false paper jam messages.
Paper jams can occur in multiple locations in the printer.
    Figure : Jam locations
    Image: Paper jam locations on the printer
  1. Document feeder
  2. Output tray
  3. Input tray
  4. Print cartridge access
Important: You must follow these solutions in the order presented to resolve the issue.
Solution one: Remove loose paper, clear the jam, and then print a configuration report
 caution:
Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric.
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.
When you remove jammed paper, pull it straight out of the printer. Pulling jammed paper out at an angle can damage the printer.
The following video demonstrates how to fix a paper jam.
 note:
This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Step one: Remove any loose paper first
 caution:
Do not try to remove jammed paper at this stage.
  1. Remove any loose paper from the input tray
    Figure : Remove loose paper from the input tray
    Image:  Remove loose paper from the input tray
  2. Remove all loose paper from the output tray.
  3. Remove all loose paper from the document feeder.
Step two: Clear the jam
Follow these steps to clear the jam from the printer area indicated in the control panel error message.
Step three: Print a configuration report
Print a configuration page to test the printer hardware.
The following video demonstrates how to print a configuration page.
 note:
This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
  1. Load letter or A4 unused, plain white paper into the input tray.
  2. On the product control panel, press the Setup button ().
  3. Press the Right Arrow button () to select Reports, and then press OK.
  4. Press the Right Arrow button () to select Config Report, and then press OK. The product prints a configuration report.
Solution two: Reset the printer, check the print settings, and then print a configuration report
Follow these steps to reset the printer, check the print settings, and then print a configuration page.
Step one: Reset the printer
  1. Press the Power button () to turn off the product.
     note:
    The product might not turn off after pressing the Power button. Continue to the next step regardless.
  2. Disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the electrical outlet.
  4. Wait at least 30 seconds.
    Figure : Wait at least 30 seconds
    Illustration of an hour glass showing thirty seconds.
  5. Plug the power cord back into the electrical outlet.
  6. Reconnect the power cord to the rear of the product.
  7. Press the Power button () to turn on the product.
Step two: Check print settings
Follow these steps to check and adjust print settings to match the loaded paper.
 note:
The steps can vary depending on the software program.
  1. From the File menu in the software program, click Print.
  2. In the Print dialog box, click Properties.
  3. Check the settings on the Paper/Quality tab, change them if necessary, and then click OK.
  4. Try printing again.
Step three: Print a configuration report
Printing a configuration page verifies if the hardware functions correctly.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Print a cleaning page and then a configuration report
During the printing process, paper, toner, and dust particles can accumulate inside the printer and might cause paper jams. Follow these steps to print a cleaning page, and then print a configuration page.
  1. On the product control panel, press OK.
  2. Press the Right Arrow button () to scroll to and select Service, and then press OK.
  3. Press the Right Arrow button () to scroll to and select Cleaning Page.
  4. Press OK to begin the cleaning process.
    The product processes a single page, and then returns to the Ready state when the cleaning process ends.
Step two: Print a configuration report
Printing a configuration page verifies if the hardware functions correctly.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool.
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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