White or black lines appear vertically through the image when copying, faxing, or scanning an image.
Figure : Image with white vertical lines
note:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
caution:Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
note:The product might not turn off after you press the Power button. Continue to the next step anyway.
note:HP recommends that you use genuine HP cartridges. Genuine HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. HP cannot guarantee the quality or reliability of non-HP supplies. Warranty does not cover product service or repairs required from the use of a non-HP ink or toner supply. HP recommends that you make sure that you are using genuine HP cartridges before you continue.
note:This video shows an HP LaserJet M1212 Multifunction printer, but the steps are the same for your printer.
caution:To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the cartridge shutter or the roller surface.
caution:If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.