Jams can occur in these locations:
Figure : Jam locations
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
caution:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.When removing jammed paper, pull it straight out from the product. Pulling jammed paper out of the product at an angle can damage the product.
note:Depending on where the jam is located, some of the following steps might not be necessary.
caution:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
caution:The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
note:If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments.