This document is for HP Printers and computers with Mac OS X.
The printer cannot print from the Mac computer because a print job is stuck in the print queue. This stuck print job cannot be deleted or cancelled and prevents further print jobs from printing. The delete job button is grayed out and does nothing when clicked.
Figure : Example of a print job stuck in the print queue
This issue can occur due to a variety of reasons, such as power outages, but always involves the printing process in Mac OS X.
To resolve this problem, perform the steps in this support document to reset your printing environment.