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Basic Troubleshooting Steps

You can use this document to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
  • Is the printer plugged into a power outlet that is known to work?
  • Is the on/off switch in the on position?
  • Is the print cartridge properly installed? .
  • Is paper properly loaded in the input tray?.
Yes
If you answered yes to the questions above, go to Step 2: Is the Ready light on?
No
If the printer will not turn on, Contact HP support.
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
Control panel light pattern
LaserJet 1018
LaserJet 1020
LaserJet 1022
Yes
Go to Step 3: Is the print quality acceptable?
No
If the control panel lights do not look like the picture above, see the control panel light pattern messages in the User Guide on CD.
If you are unable to resolve the problem, Contact HP support.
Step 3: Can you print a Demo page?
Press the Go button to print a Demo page.
Yes
If the Demo page printed, go to Step 4: Is the print quality acceptable?
No
If you are unable to resolve the problem, Contact HP support.
Step 4: Is the print quality acceptable?
Yes
If the print quality is acceptable, go to Step 5: Is the printer communicating with the computer?
No
If the print quality is poor, clean the printer.
Verify that the print settings are correct for the media you are using.
If you are unable to resolve the problem, Contact HP support.
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes
If the document prints, go to Step 6: Does the printed page look like you expected?
No
If you are unable to resolve the problem, Contact HP support.
Step 6: Does the printed page look like you expected?
Yes
The problem should be resolved. If it is not resolved, Contact HP support.
No
If you are unable to resolve the problem, Contact HP support.
Contact HP support

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