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HP Customer Support

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  • Alert
    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

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    Alert
    AC Power Cord Safety Recall and Replacement Program

     

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HP PCs - CD/DVD Drive Is Not Detected (Windows 7)

This document applies to HP computers with Windows 7.
When you try to burn or read a disc, nothing happens or an error stating that the drive cannot be found appears in the CD/DVD burning software.
Use one of the following sections that best describes your situation:

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United States

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