In general, if the product and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.
Use the following table for examples of defects that can exist on the extended-self test report. The following examples are not inclusive, but tend to represent the most common issues.
Examples of defects on the extended self-test report
|
Defect
|
Example
|
Description or cause
|
Broken lines in grid patterns
|
|
Problem with the ink nozzles
|
Faded or non-uniform colors in the color blocks
|
|
Depleted cartridges, or ink mixing together
|
Track marks or ink smears in the text
|
|
Fibers or other debris on one or both of the cartridges
|
The color blocks are streaked or lined
|
|
The cartridge might be running out of ink or the nozzles might be clogged
|
One or more of the colored blocks is missing entirely
|
-
All colors printed - no missing colors
-
Yellow missing - the color cartridge is not printing correctly
|
The cartridge is out of one color of ink or the ink nozzles might be clogged.
|
-
If you see no defects on the extended self-test report, the print mechanism and ink supplies work correctly. If printouts are still unsatisfactory, try these general print-quality guidelines, and then do not continue the troubleshooting steps in the remainder of this document:
-
Make sure the image you are printing has sufficient resolution. Images that have been enlarged too much might appear fuzzy or blurry.
-
If the problem is confined to a band near the edge of a print, use the software you installed with the product, or another software program to rotate the image 180°. The problem might not appear on the other end of the printout.
-
If you see one or more of these defects on the extended self-test report, continue to the next steps.