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HP Support

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HP Deskjet, Officejet, Photosmart, and PSC All-in-One Printers - Scanned Files Disappear After Scanning with HP Solution Center

Issue
When scanning with HP software, the scan appears to complete successfully, but the HP software does not save the scan to your designated folder and does not report any errors. This issue occurs when using version 13 or 14 of the HP software and print driver.
Cause
When installing or upgrading the HP software to version 13 or 14, the files do not install correctly.
If you have tried all of the preceding solutions in the order presented, and the issue is not resolved, try the following resource for more information.
HP Consumer Forums
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See what other customers are saying at the HP forums.

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Country: United States

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