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HP Customer Support

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A 'Paper Jam' Error Displays on the HP Deskjet 3520 and Deskjet Ink Advantage 3520 e-All-in-One Printer Series

This document is for HP Deskjet 3520, 3521, 3522, 3524, 3526, and Deskjet Ink Advantage 3525 e-All-in-One printers.
During printing, the printer stops feeding pages, and the error message 'Paper Jam. Clear paper jam, then press OK' displays on the printer control panel. The Power button light might also blink fast.
Follow the solutions in the order presented to resolve the paper jam error.
The following video demonstrates how to clear a paper jam.
 note:
This video shows the HP Deskjet 3520 e-All-in-One printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

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United States

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