This document is for HP Deskjet 1050 (J410), 1050A (J410), 2050 (J510), and 2050A (J510) All-in-One printers.
note:Windows operating systems only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.Figure : Example of garbled, jumbled or illogical text, or an incomplete print job
note:Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.
note:To purchase paper in the United States and Canada, go to the HP Store.
note:Inappropriate, damaged, or unsupported paper can cause vertical streaks in printouts.
Examples of horizontal and vertical streaks in a printout
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If your printout contains horizontal lines or other print quality issues besides vertical streaks, continue to the next step.
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Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
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note:Print settings vary by operating system and software program.
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
caution:Do not try to remove the copper electrical strip.Do not touch the copper-colored contacts or the ink nozzles.Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electricalconnections.
note:The printer prints an alignment page automatically only when a new ink cartridge has been installed.
Examples of defects on the Printer Status Report
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Defect
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Example
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Description or cause
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Broken lines in grid patterns
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Problem with the ink nozzles
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Faded or nonuniform colors in the color blocks
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Depleted ink cartridges, or ink mixing together
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Track marks or ink smears in the text
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Fibers or other debris on one or both of the ink cartridges
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The color blocks are streaked or lined
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The cartridge might be running out of ink or the nozzles might be clogged
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One or more of the colored blocks is missing entirely
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The cartridge is out of one color of ink or the ink nozzles might be clogged.
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note:To avoid issues that require cleaning, always turn the printer off with the Power button.
caution:Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
caution:Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
caution:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
caution:Do not clean the ink nozzle plate.
caution:Do not try to remove the copper electrical strip.Do not touch the copper-colored contacts or the ink nozzles.Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electricalconnections.
note:The printer prints an alignment page automatically only when a new ink cartridge has been installed.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.