Blinking Lights on the HP Deskjet 1510 and Deskjet Ink Advantage 1510 Printer Series

Blinking lights

The following sections describe the most common combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Power button

Check color ink cartridge light

Check black ink cartridge light

Attention light

Issue: The Attention light is blinking

In this error condition, the following control panel light pattern displays:

Power light: On
Attention light: Blinking
Check color cartridge light: Off
Check black cartridge light: Off

Image: Control panel with lights indicated

Causes
- The output tray is closed.
- The paper tray is empty.
- A paper jam has occurred.
- A scanning error has occurred.

Solution one: Lower the output tray

Lower the output tray.
Pull out the tray extender.
Check the printer control panel for blinking lights.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Load paper

Follow these steps to load more paper, or to reload the existing paper stack into the paper tray.

Raise the input tray.
Lower the output tray.
Pull out the tray extender.
Load a stack of U.S. Letter or A4 paper into the input tray with the short edge forward and the printside up. Push the stack into the tray until it stops.
Slide the paper width guide inward until it rests against the edge of the paper.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution three: Clear any jammed paper from the printer

Follow these solutions in the order presented to clear a paper jam.

Video of clearing a paper jam

The following video demonstrates how to clear a paper jam.

note:
This video shows the HP Deskjet 1510 e-All-in-One printer, but the steps are the same for your printer.

Fixing a Paper Jam - HP Deskjet 1510 All-in-One Printer

Learn how to fix a paper jam on your HP printer.

Step one: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the printer, which will clear a false paper jam error, and then print a test page.

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

Step two: Print a Printer Status Report

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step three: Clear any jammed paper from the input tray

Pull the paper gently out of theinput tray to remove the paper jam.
Gently remove any jammed paper and bits of torn paper from the tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

note:
Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the tray. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

Step four: Clear any jammed paper from the output tray

Locate the output tray in the front of the printer.
Gently remove any jammed paper and bits of torn paper from the tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

note:
Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the tray. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

Step five: Remove any loose paper, debris, or foreign objects from the trays

Turn off the printer.
Disconnect the USB cable from the rear of the printer.
Disconnect the power cord from the rear of the printer.

warning:
You must disconnect the power cord before you reach inside the HP printer to avoid risk of injuries or electric shock.
Remove any loose sheets of paper from the input tray.
Tilt the printer on its back, and then use your fingers to move the pick mechanism from inside the input tray.

Debris or foreign objects might fall out of the printer.
Return the printer to its normal position.

Step six: Clear any jammed paper from the cartridge access area

Press the Power button to turn off the printer if it is not off already.
Disconnect the power cord from the rear of the printer if it is not disconnected already.

warning:
You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
Open the ink cartridge access door.
Gently remove any jammed paper from inside the printer.
Close the ink cartridge access door.

Step seven: Clear any jammed paper from underneath the printer

Disconnect the USB cable from the rear of the printer.
Turn the printer so that you can access its underside (base).

caution:
Before turning the printer, use your hand to secure the scanner lid.
Press in the tabs on either side of the cleanout door to open it.
Gently remove any jammed paper from inside the printer.

note:
Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
Reattach the cleanout door. Gently push the door forward until it snaps into place.
Turn the printer over to its normal position.
Open the ink cartridge access door, and then look inside the printer for any loose objects that might have shifted when the printer was turned over. Remove any loose objects found.
Close the ink cartridge access door.
Reconnect the power cord to the rear of the printer.
Press the Power button to turn on the printer.

Step eight: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

How to print a test page

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step nine: Make sure that the carriage can move freely

Follow these steps to make sure that the carriage moves freely across the width of the printer.

Turn on the printer, if it is not already on.
Open the ink cartridge access door.
Wait until the carriage is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.

warning:
You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

caution:
If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
Reach inside the printer through the ink cartridge access door, and then manually move the carriage.
- If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
- If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
- If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
Remove any loose paper or obstructions found.
Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.
Open the ink cartridge access door.
Reconnect the power cord to the rear of the printer, and then turn on the printer.

Step ten: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

How to print a test page

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step eleven: Clean the paper rollers inside the cartridge access area

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

Turn off the printer, and then disconnect the power cord.

warning:
Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
Raise the input tray.
Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Allow the rollers to dry completely (approximately 10 minutes).
Reconnect the power cord and any cables to the rear of the printer, and then turn on the printer.

Step twelve: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

How to print a test page

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.
- Experiencing another issue?
  
  If your printer prints a test page and there is still an issue with your printer, go to HP Customer Support, type your printer model, and then browse for the appropriate support document to troubleshoot the issue.
If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next step or solution.

Solution four: Resolve a scanning error

Follow these steps to resolve a scanning error. If you were not scanning when the error occurred, you can skip to Service the printer at the end of this document.

note:
The printer still prints even if the scan feature is unavailable.

Step one: Turn the printer off, and then on again

Press the Power button to turn off the printer.
Wait at least 15 seconds.
Press the Power button to turn on the printer.
Check the lights on the control panel to make sure that they are no longer blinking.
Attempt to scan the item again.

Step two: Print a Printer Status Report

Follow these steps to print a Printer Status Report.

Video of printing a test page

The following video demonstrates how to print a test page.

note:
This video shows the HP Deskjet 1510 e-All-in-One printer, but the steps are the same for your printer.

Printing a Test Page on the HP Deskjet 1510 and Deskjet Ink Advantage 1510 Printer Series

Learn how to print a test page on your HP Deskjet 1510 or Deskjet Ink Advantage 1510 printer. For other helpful videos go to hp.com/supportvideos or youtube.com/hpprintersupport. More support options for your printer are available at hp.com/support. This video was produced by HP.

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to scan again.

Issue: The Attention light and both Check Ink Cartridge lights are blinking

In this error condition, the following control panel light pattern displays:

Power light: On
Attention light: Blinking
Check color ink cartridge light: Blinking
Check black ink cartridge light: Blinking

Cause

The ink cartridge access door is open, or there is a carriage jam.

Solutions

Solution one: Close the ink cartridge access door

Close the ink cartridge access door.
Check the printer control panel for the blinking lights.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Clear a carriage jam

Follow these steps in the order presented to clear a carriage jam.

Video of clearing a carriage jam

The following video demonstrates how to clear a carriage jam.

note:
This video shows the HP Deskjet 1510 e-All-in-One printer, but the steps are the same for your printer.

Fixing a Carriage Jam - HP Deskjet 1510 All-in-One Printer

Learn how to fix your HP printer when the ink carriage jams and a Carriage Jam error message displays on the printer's control panel or on your computer.

Step one: Reset the printer

Follow these steps to restart the printer, and then try to print a test page.

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

Step two: Print a test page

Follow these steps to print a test page to make sure that the hardware functions correctly.

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step three: Clear any jammed paper from the input tray

A paper jam can cause the carriage to stall. Follow these steps to clear any jammed paper from the printer.

Pull the paper gently out of theinput tray to remove the paper jam.
Gently remove any jammed paper and bits of torn paper from the tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

note:
Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the tray. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

Step four: Clear any jammed paper from the output tray

Locate the output tray in the front of the printer.
Gently remove any jammed paper and bits of torn paper from the tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

note:
Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the tray. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

Step five: Clear any jammed paper from the ink cartridge access area

Press the Power button to turn off the printer if it is not off already.
Disconnect the power cord from the rear of the printer if it is not disconnected already.

warning:
You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
Open the ink cartridge access door.
Gently remove any jammed paper from inside the printer.
Close the ink cartridge access door.

Step six: Clear any jammed paper from underneath the printer

Disconnect the USB cable from the rear of the printer.
Turn the printer so that you can access its underside (base).

caution:
Before turning the printer, use your hand to secure the scanner lid.
Press in the tabs on either side of the cleanout door to open it.
Gently remove any jammed paper from inside the printer.

note:
Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
Reattach the cleanout door. Gently push the door forward until it snaps into place.
Turn the printer over to its normal position.
Open the ink cartridge access door, and then look inside the printer for any loose objects that might have shifted when the printer was turned over. Remove any loose objects found.
Close the ink cartridge access door.
Reconnect the power cord to the rear of the printer.
Press the Power button to turn on the printer.

Step seven: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step eight: Check the carriage path for obstructions

Follow these steps to make sure that the carriage can move freely.

Turn on the printer, if it is not already on.
Open the ink cartridge access door.
Wait until the carriage is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.

warning:
You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

caution:
If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
Reach inside the printer through the ink cartridge access door, and then manually move the carriage.
- If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
- If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
- If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
Remove any loose paper or obstructions found.
Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.
Open the ink cartridge access door.
Reconnect the power cord to the rear of the printer, and then turn on the printer.

Step nine: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step ten: Remove and reinsert the ink cartridges

Improper placement or installation of the ink cartridges can cause the printer to indicate a carriage jam error. Follow these steps to remove, and then reinsert the ink cartridges.

Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.
Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

caution:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Check for obstructions under and around the carriage. Clear any obstructions you find. You might need a flashlight to illuminate areas for proper viewing.
Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the icon on the ink cartridge matches the icon on the slot.
- The tri-color ink cartridge goes in the slot on the left.
- The black ink cartridge goes in the slot on the right.
Push the ink cartridge forward into its slot until it snaps into place.
Close the ink cartridge access door.

Step eleven: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, there is no need to continue troubleshooting.
If the issue persists, see the next step.

Step twelve: Plug the printer directly into a wall outlet

Disconnect the power cord from the rear of the printer.
Unplug the power cord from any power strips or surge suppressors.
Plug the power cord directly into an electrical outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer.

Step thirteen: Print a test page

Print a test page to make sure that the hardware functions correctly.

How to print a test page

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.
- Experiencing another issue?
  
  If your printer prints a test page and there is still an issue with your printer, go to HP Customer Support, type your printer model, and then browse for the appropriate support document to troubleshoot the issue.
If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next step or solution.

Solution three: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Issue: All the lights are blinking

In this error condition, all of the control panel lights are blinking:

Power light: Blinking
Attention light: Blinking
Check color ink cartridge light: Blinking
Check black ink cartridge light: Blinking

Cause

The printer is in an error state.

Solutions

Solution one: Reset the printer

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Plug the printer directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.

Disconnect the power cord from the rear of the product.
Unplug the power cord from any power strips or surge suppressors.
Plug the power cord directly into an electrical outlet.
Reconnect the power cord to the rear of the product.
Press the Power button () to turn on the product.
Try the task again.

If the issue persists, try a different electrical outlet.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution three: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Issue: One or both Check Ink Cartridge lights are blinking

In this error condition, the following control panel light pattern displays:

Power light: On
Attention light: Off
Check color ink cartridge light: Blinking or off
Check black ink cartridge light: Blinking or off

Causes
- One or both ink cartridges are not compatible with the printer.
- One or both ink cartridges still have the protective tape on the nozzles.
- One or both ink cartridges are defective.
- A problem has occurred with one or both ink cartridges.

Solutions

Solution one: Check the ink cartridge compatibility

Follow these steps to make sure that the ink cartridges are compatible with your printer.

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

If the ink cartridges are compatible, continue with the solutions in this document.
If the ink cartridges are not compatible, continue to the step to replace the ink cartridge.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Remove, inspect, and then reseat the ink cartridges

Follow these steps to make sure that the ink cartridges are inserted correctly.

note:
HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

If the printer is off, press the Power button to turn on the printer.
Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

caution:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Remove any protective tape that still might be on the nozzles.

caution:
Do not try to remove the copper electrical strip.
Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.
- The tri-color ink cartridge goes in the slot on the left.
- The black ink cartridge goes in the slot on the right.
Push the ink cartridge forward into its slot until it snaps into place.
Repeat these steps to replace the other ink cartridge, if necessary.
Close the ink cartridge access door.

note:
HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

If the printer is off, press the Power button to turn on the printer.
Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

caution:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Remove any protective tape that still might be on the nozzles.

caution:
Do not try to remove the copper electrical strip.
Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.
- The tri-color ink cartridge goes in the slot on the left.
- The black ink cartridge goes in the slot on the right.
Push the ink cartridge forward into its slot until it snaps into place.
Repeat these steps to replace the other ink cartridge, if necessary.
Close the ink cartridge access door.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution three: Clean the ink cartridge contacts

Follow these steps to clean the contacts on the ink cartridge and in the ink cartridge slot.

caution:
Clean the ink cartridges one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

Gather the following materials:
- Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
- Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
  
  caution:
  Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
Press the Power button to turn on the printer.
Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
Disconnect the power cord from the rear of the printer.
Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

caution:
Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
Hold the ink cartridge by its sides.
Inspect the contacts for ink and debris buildup.
Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

caution:
Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.
Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
Clean only the copper-colored contacts, and then allow the ink cartridge to dry for approximately 10 minutes.
Copper-colored contacts

Ink nozzles (do not clean)
Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
Use the swab to clean the electrical contacts in the carriage, located inside the printer.
Clean the contacts in the carriage.
Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

note:
Make sure that the ink cartridge is not left out of the printer for more than 30 minutes.
Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.
Push the ink cartridge forward into its slot until it snaps into place.
Repeat these steps to clean and then reinsert the other ink cartridges.
Close the ink cartridge access door.
Reconnect the power cord to the rear of the printer.
Press the Power button to turn on the printer if it does not turn on automatically.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution four: Reset the printer

A printer reset can recalibrate the ink cartridges.

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution five: Remove and reinsert the ink cartridges again

Removing and reinserting the ink cartridges again can help resolve the issue. Repeat the steps that you performed earlier in this document to remove and reinsert the ink cartridges.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution six: Clean the ink cartridge contacts again

Cleaning the ink cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the ink cartridge contacts.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution seven: Replace the ink cartridge

Follow these steps to replace the ink cartridge or ink cartridges indicated by the blinking light.

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

Video of replacing the ink cartridge

The following video demonstrates how to replace an ink cartridge.

note:
This video shows the HP Deskjet 1510 e-All-in-One printer, but the steps are the same for your printer.

Replacing a Cartridge - HP Deskjet 1510 All-in-One Printer

Learn how to replace a cartridge in the HP Deskjet 1510 All-in-One printer.

Step one: Replace the ink cartridge

Press the Power button to turn on the printer, if it is not already turned on.
Load plain white paper into the input tray.
Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before continuing.
Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
Remove the new ink cartridge from its packaging, and then pull the orange tab to remove the plastic tape.

caution:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.
- The tri-color ink cartridge goes in the slot on the left.
- The black ink cartridge goes in the slot on the right.
Push the ink cartridge forward into its slot until it snaps into place.
Repeat these steps to replace the other ink cartridge, if necessary.
Close the ink cartridge access door.
Follow any prompts on the screen.
Wait about 30 seconds for the alignment page to automatically print.

note:
The printer prints an alignment page automatically only when a new ink cartridge has been installed.

Step two: Align the ink cartridges

Lift the scanner lid.
Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
Close the scanner lid.
Press the Start Copy Black button or the Start Copy Color button on the front panel of the printer. The printer aligns the ink cartridges.

Solution eight: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Issue: One or both Check Ink Cartridge lights are on

In this error condition, the following control panel light pattern displays:

Power light: On
Attention light: Off
Check color ink cartridge light: On or off
Check black ink cartridge light: On or off

Causes
- One or both ink cartridges are not compatible with the printer.
- One or both ink cartridges still have the protective tape on the nozzles.
- The ink level is low in one or both ink cartridges.

Solutions

Solution one: Check the ink cartridge compatibility

Follow these steps to make sure that the ink cartridges are compatible with your printer.

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

If the ink cartridges are compatible, continue with the solutions in this document.
If the ink cartridges are not compatible, continue to the step to replace the ink cartridge.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Remove, inspect, and then reseat the ink cartridges

Follow these steps to make sure that the ink cartridges are inserted correctly.

note:
HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

If the printer is off, press the Power button to turn on the printer.
Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

caution:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Remove any protective tape that still might be on the nozzles.

caution:
Do not try to remove the copper electrical strip.
Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.
- The tri-color ink cartridge goes in the slot on the left.
- The black ink cartridge goes in the slot on the right.
Push the ink cartridge forward into its slot until it snaps into place.
Repeat these steps to replace the other ink cartridge, if necessary.
Close the ink cartridge access door.

Solution three: Check estimated ink levels and replace low or empty ink cartridges

Follow these steps to check the ink levels.

note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

Step one: Check estimated ink levels

Windows XP

Click Start, click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . The printer software opens.

note:
You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer .
Click the Estimated Ink Levels icon. The HP Toolbox opens.
Click the Estimated Ink Levels tab. The Estimated Ink Levels window opens.

If the ink level graphic shows low or empty ink cartridges, and the quality of your printouts is unsatisfactory, continue to the next step and replace the ink cartridges now.
If the ink level graphic shows full ink cartridges, you do not need to replace the ink cartridges yet. Continue to the next solution.

Windows Vista

Click the Windows icon , click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . The printer software opens.

note:
You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer .
Click the Estimated Ink Levels icon. The HP Toolbox opens.
Click the Estimated Ink Levels tab. The Estimated Ink Levels window opens.

If the ink level graphic shows low or empty ink cartridges, and the quality of your printouts is unsatisfactory, continue to the next step and replace the ink cartridges now.
If the ink level graphic shows full ink cartridges, you do not need to replace the ink cartridges yet. Continue to the next solution.

Windows 7

Click the Windows icon , click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer . The printer software opens.

note:
You can also open the HP printer software from your computer desktop. Double-click the icon for your HP printer .
Click the Estimated Ink Levels icon. The HP Toolbox opens.
Click the Estimated Ink Levels tab. The Estimated Ink Levels window opens.

If the ink level graphic shows low or empty ink cartridges, and the quality of your printouts is unsatisfactory, continue to the next step and replace the ink cartridges now.
If the ink level graphic shows full ink cartridges, you do not need to replace the ink cartridges yet. Continue to the next solution.

Windows 8

Right-click or tap and hold the lower left corner of the screen to open the menu, click or tap Control Panel, click or tap Devices and Printers, double-click or double-tap the name of your HP printer, and then click HP Print Assistant to open the HP printer software.

note:
You can also open the HP printer software from your computer desktop. Double-click or double-tap the icon for your HP printer .
Double-click or double-tap Print.
Click or tap Estimated Ink Levels. The HP Toolbox opens.
Click or tap the Estimated Ink Levels tab.

A graphic opens and displays the estimated ink levels for your printer.

If the ink level graphic shows low or empty ink cartridges, and the quality of your printouts is unsatisfactory, continue to the next step and replace the ink cartridges now.
If the ink level graphic shows full ink cartridges, you do not need to replace the ink cartridges yet. Continue to the next solution.

Mac OS X

Follow the steps in one of the following methods to check the ink levels in Mac OS X Snow Leopard v10.6, OS X Lion v10.7, or OS X Mountain Lion v10.8.

Method one: Check estimated ink levels from the HP Utility

In the menu bar, click the Apple icon ().
Click System Preferences.
Click Print & Fax or Print & Scan.
Click the name of your printer, and then click Open Print Queue.
Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

If the ink level graphic shows low or empty ink cartridges, and the quality of your printouts is unsatisfactory, continue to the next step and replace the ink cartridges now.
If the ink level graphic shows full ink cartridges, you do not need to replace the ink cartridges yet. Continue to the next solution.

Method two: Check estimated ink levels from the Print Queue

In the menu bar, click the Apple icon .
Click System Preferences.
Click Print & Fax (v10.6) or Print & Scan (v10.7 and v10.8). The Print & Fax or Print & Scan window opens.
Click the name of your printer, and then click Options & Supplies.
Click the Supply Levels tab.

If the ink level graphic shows low or empty ink cartridges, and the quality of your printouts is unsatisfactory, continue to the next step and replace the ink cartridges now.
If the ink level graphic shows full ink cartridges, you do not need to replace the ink cartridges yet. Continue to the next solution.

Step two: Replace the ink cartridge

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Video of replacing the ink cartridge

The following video demonstrates how to replace an ink cartridge.

note:
This video shows the HP Deskjet 1510 e-All-in-One printer, but the steps are the same for your printer.

Press the Power button to turn on the printer, if it is not already turned on.
Load plain white paper into the input tray.
Open the ink cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before continuing.
Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
Remove the new ink cartridge from its packaging, and then pull the orange tab to remove the plastic tape.

caution:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure that the ink cartridge is inserted in the correct slot.
- The tri-color ink cartridge goes in the slot on the left.
- The black ink cartridge goes in the slot on the right.
Push the ink cartridge forward into its slot until it snaps into place.
Repeat these steps to replace the other ink cartridge, if necessary.
Close the ink cartridge access door.
Follow any prompts on the screen.
Wait about 30 seconds for the alignment page to automatically print.

note:
The printer prints an alignment page automatically only when a new ink cartridge has been installed.

Step three: Align the cartridges

Lift the scanner lid.
Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
Close the scanner lid.
Press the Start Copy Black button or the Start Copy Color button on the front panel of the printer. The printer aligns the ink cartridges.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution three: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Issue: One or both Check Ink Cartridge lights blinks for 20 seconds, and then stays on

In this error condition, the following control panel indicators display:

Power light: On
Attention light: Off
Check color ink cartridge light: Normal blinking for 20 seconds, and then on
Check black ink cartridge light: Normal blinking for 20 seconds, and then on

Cause

The printer is waiting for a response.

Solution

Press any button on the control panel except the Cancel button

or in the printer software, click OK to continue.

Issue: The Power light is blinking

In this normal condition, the following control panel light pattern displays:

Power light: Blinking
Attention light: Off
Check color ink cartridge light: Off
Check black ink cartridge light: Off

Cause

The printer is busy processing a print, scan, copy, or maintenance job.

Solutions

Solution one: Wait for the job to finish

Wait for the current task to finish before starting another task.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Reset the printer

Follow these steps to reset the printer.

Step one: Reset the printer

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

Step two: Print a test page

Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page.

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
If the issue persists, continue with the next solution.
If the test page does not print, continue with the next solution.

Solution three: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Issue: The Power light blinks fast for three seconds, and then returns to normal

In this normal condition, the following control panel light pattern displays:

Power light: Blinks fast for three seconds, then returns to normal
Attention light: Off
Check black ink cartridge light: Off
Check color ink cartridge light: Off

Cause

The printer is busy performing another task.

Solutions

Solution one: Wait for the job to finish

Wait for the current task to finish before starting another task.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Reset the printer

Follow these steps to reset the printer.

Step one: Reset the printer

With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

Step two: Print a Printer Status Report

Follow these steps to print a Printer Status Report.

Video of printing a test page

The following video demonstrates how to print a test page.

note:
This video shows the HP Deskjet 1510 e-All-in-One printer, but the steps are the same for your printer.

Follow these steps to print a test page.

Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.

The test page prints.
Power button

Cancel button

If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
If the issue persists, continue with the next solution.
If the test page does not print, continue with the next solution.

Solution three: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Issue: The Power light is dim

In this normal condition, the Power light is dim.

Power light: Dim
Attention light: Off
Check color ink cartridge light: Off
Check black ink cartridge light: Off

Cause

The printer is in sleep mode. After the initial setup, the printer enters sleep mode after five minutes of inactivity.

Solution

Press any button on the printer control panel, or start a print job from the computer to wake the printer from sleep mode.

Issue: All the lights are off, and the printer does not respond

In this condition, the following control panel light pattern displays:

Power light: Off
Attention light: Off
Check black ink cartridge light: Off
Check color ink cartridge light: Off

Cause

The printer does not turn on, or does not respond.

Solutions

Solution one: Turn on the printer

Press the Power button to turn on the printer.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution two: Make sure that the printer is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the printer and plugged into an electrical outlet.

Check the rear of the printer to make sure that the cord from the power supply is inserted securely into the power connection.
Check the power supply to make sure that the power cord is plugged in securely.
Check the electrical outlet to make sure that the power cord is plugged in securely.
Rear of printer

Power supply

Electrical outlet
Press the Power button to turn on the printer.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution three: Make sure that the electrical outlet works

Follow these steps to make sure that the electrical outlet works.

Unplug the power cord from the electrical outlet.
Plug another appliance into the electrical outlet to make sure that the outlet works.

If the electrical outlet does not work, plug the printer into another outlet that does work.
If the electrical outlet works, but the printer still does not turn on, continue to the next solution.

Solution four: Make sure that the power supply is compatible with the HP printer

The term power supply refers to both the power module and the power cord.

note:
To make sure that your printer and power supply are compatible, HP suggests you use the original power supply shipped with your printer.

Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the printer.

Voltage and amperage specifications printed on the power supply	Voltage and amperage requirements printed on the printer

In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the printer.

If the voltage and amperage specifications of the printer and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP printer.

warning:
Do not force an incompatible power cord (its plug has a different shape or size than the HP printer's electrical connection) into an HP printer.

If the power cord is not compatible with the printer, replace the power cord with a compatible cord. To buy a compatible cord, right-click the following link, How to Buy HP, and then click Open in New Window.
If the power cord is compatible with the printer, but the printer still does not turn on, continue to the next solution.

Solution five: Reset the power module, and then test the power

The power module has a safety feature that protects the printer during a power surge. If you experienced a recent power surge, you might need to reset the power module. Follow these steps to reset the power module.

Step one: Reset the power module

Disconnect the power cord from the rear of the printer.
Unplug the power cord from the electrical outlet.
Unplug the power cord from the power module.
Wait 15 seconds.
Reconnect the power cord to the rear of the printer.
Plug the power cord back into the power module.
Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved.
Rear of printer

Power module

Electrical outlet
Check to see if the power module has an LED light.

If the power module does not have an LED light, continue to the next step.
If the power module has an LED light, check to see if the LED lights up.

If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP, and then click Open in New Window.
If the LED lights up, continue to the next step.

Step two: Test the power on the printer

Follow these steps to test the power on the printer.

Press, and then quickly release the Power button to start a Power On/Off cycle. Do not hold the button down.

If you press and hold the Power button too long, the printer might turn on, and then turn off without restarting. If this happens, press and quickly release the Power button again.

Check the printer to make sure that it is on.

If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.

Solution six: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with your printer, use the alternate cord and repeat the steps in the solution to reset the power module and then test the power.

If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Go to the following link, How to Buy HP, to buy a compatible power cord.
If the printer does not turn on with the alternate power cord, continue to the next solution.

Solution seven: Service the printer

If you have completed all the previous steps and the issue persists, continue to the Service the printer section at the end of this document.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.