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HP and Compaq Desktop PCs - Using Norton Internet Security 2011 (Windows 7)

This document pertains to HP and Compaq desktop computers with Windows 7 and Norton Internet Security 2011.
Norton Internet Security helps keep your computer safe from security threats or privacy intrusions. It runs in the background to detect spyware, viruses, and other network intrusions.
Setting up Norton Internet Security
The first time you open Norton Internet Security, you are prompted to run configuration steps, including a full system scan. Perform these steps to ensure system security.
  1. Double-click the Norton Internet Security icon on the desktop
    Or
    Click Start , All Programs, Norton Internet Security, and then click Norton Internet Security.
  2. Click Next and follow the onscreen instructions.
  3. Click Done when the configuration is complete.
Activating a Norton Internet Security account
Create and activate a Norton Account to manage all of your Norton subscriptions, receive enhanced support and get access to the latest product updates. Additionally, Norton Account stores the product activation key. You can access the key at any time by logging into your account.
 note:
If you do not activate Norton Internet Security, the subscription expires after a short time. Norton Internet Security will not function after this time. Activate Norton Internet Security to protect your computer for the duration of the entire subscription.
Follow these steps to activate a Norton Account:
  1. When opening Norton Internet Security for the first time, the Activation screen displays.
    Enter your email address, and then click Next.
    Figure : Norton Account activation
    Image of Norton Account activation screen
  2. If you already have a Norton Account, enter your password, and then click Sign In.
    Figure : Sign into Norton Account
    Activation window
    If you do not have a Norton Account, enter the information requested on the next screen, and then click Next.
    Figure : Norton Account information
    Norton Account information
  3. Click Finished in the final window.
    Figure : Activation complete
    Image of Activation complete window
Using LiveUpdate
LiveUpdate checks the Symantec website for the latest updates to virus and spyware definitions. You can configure LiveUpdate to run automatically or you can run LiveUpdate manually at any time.
Scanning the computer for viruses and spyware
Follow these steps to scan for viruses and spyware at any time:
  1. Click Scan Now on the Norton Internet Security main page.
    Figure : Scan Now
    Image of Norton Internet Security main page
  2. In the Computer Scan section, click Full System Scan.
    Figure : Full System Scan
    Image of scan window
  • If no problems are found, a window opens stating No viruses or other security risks were found.
    Figure : No security risks were found
    Full System Scan results showing no security risks found
  • If a problem is found, a window opens stating in red text there are items that require attention. To fix the problem that was found, click the Attention Required tab, select an action such as Fix from the Action drop-down list, and then click OK.
    Figure : Threats Detected
    Image of screen showing attention required items
Scheduling system scans
By default, Norton Internet Security performs a Full System Scan every month. Follow these steps to change the frequency of Full System Scans:
  1. Click Settings on the Norton Internet Security main page.
    Figure : Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Use the Idle Time Scans drop-down list to change the frequency of the Idle Time Scan.
    Figure : Idle Time Scans frequency
    Idle Time Scans frequency
  3. To schedule regular scans that run even when the computer is not idle, click Configure [+], next to Computer Scans.
    Figure : Computer Scans
    Image of Computer Settings, showing location of Computer Scans
  4. Click Schedule.
    Figure : Scans
    Image of Scans window
  5. If a message pops up stating that an Idle Time Scan is currently scheduled, click Yes to continue with scheduling the Full System Scan.
    Figure : Scan already scheduled
    Message stating that an Idle Time Scan is currently scheduled
  6. Click New, then fill out the information in the form and click OK.
    Figure : Scheduling a full system scan
    Image of scan scheduling window
Using the Firewall
A firewall constantly checks network activity and prevents unwanted inbound and outbound network traffic. By default, the firewall is on and set to monitor network activity automatically. However, there are times when assistance is needed or you want to adjust how the firewall behaves.
The following symptoms can occur when a firewall is on:
  • Software does not connect to the Internet, such as online banking software or games played over the Internet.
  • An error occurs when you try to use software to connect to a network.
  • Software cannot receive data from the Internet. A good example of this is instant messaging software not receiving voice audio or webcam images.
To prevent these types of problems, you can disable the firewall (not recommended) or allow network access to the software program that needs access (recommended).
  1. Click Settings on the Norton Internet Security main page.
    Figure : Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Click the Network Settings tab.
  3. Scroll down to the Smart Firewall section.
    Figure : Smart Firewall
    Image of Settings window
  4. Do one of the following:
    • If you want to disable the firewall completely (not recommended), slide the Smart Firewall button to the Off position, and then click OK. You are done.
    • To give a software program access to the network, make sure the Smart Firewall button is in the On position. Then click Configure [+] next to Program Control and continue using these steps.
  5. Select the software program that requires access and then select Allow from the drop-down menu.
    Figure : Program Control
    Image of Program Control window
    If the program is not in the list, click the Add button and browse to its executable file to add it to the list.
  6. Click Apply, then click OK.
    The software program now has access to the Internet.
Setting up intrusion detection notification
Norton Internet Security 2011 uses Intrusion Signatures to notify you when a software program attempts to access the network.
Use the following steps to customize intrusion signatures to fit your needs:
  1. Click Settings on the Norton Internet Security main page.
    Figure : Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Click the Network Settings tab.
  3. Scroll down to the Intrusion Prevention section.
    Figure : Intrusion Prevention
    Image of Settings window
  4. Make sure that the buttons next to Intrusion Prevention and Notifications are in the On position.
Using the Phishing Filter
Phishing is a term that describes a malicious attempt to steal your personal information and credit card information. Typically this is done by luring the reader of an email to a Web site where the reader enters personal information into a Web page.
To counter this type of security threat, Norton Internet Security 2011 includes a phishing filter. Enabled by default, it appears as an informational bar in the Web browser. When a threat is detected the bar turns red and displays important information in the form of a Web page.
Follow these steps to change the antiphishing settings:
  1. Click Settings on the Norton Internet Security main page.
    Figure : Norton Internet Security
    Image of Norton Internet Security, showing location of Settings
  2. Click the Web Settings tab.
  3. In the Safe Surfing section, use the button next to Antiphishing to turn antiphishing on or off.
    Figure : Safe Surfing
    Image of the Settings window
Checking the trust level of programs and processes
Norton Internet Security can check the security status of every computer process in use. Some processes run in the background, so you may not even know they are running. Norton Internet Security can detect hidden processes that may be harmful to your computer. Norton Internet Security also identifies trusted processes that do not need to be scanned. This allows Norton Internet Security to skip these processes and helps the computer to run faster.
  1. Click Scan Now on the Norton Internet Security main page.
    Figure : Scan Now
    Image of Norton Internet Security main page
  2. Click Reputation Scan.
    Figure : Reputation Scan
    Image of Reputation Scan
  3. Click Full System Scan.
  4. Norton Reputation Scan lists information about each program and process being used by the computer.
    Figure : Norton Reputation Scan results
    Image of Norton Reputation Scan results screen
Using Norton Safe Web to check the safety of a Web site
Follow these steps to check the safety of a Web site before you visit it:
  1. Click Safe Web on the bottom of the main page.
    Figure : Safe Web
    Image of Norton Internet Security
  2. Enter the URL for the site (for example, http://www.hp.com), and then click Check Site.
  3. A Web page opens showing Norton's safety rating for this site.
Scanning your Facebook Wall
Follow these steps to enable Norton Internet Security to check the safety of items on your Facebook wall:
  1. Click Scan Now on the main page.
    Figure : Scan Now
    Image of Norton Internet Security main page
  2. Click Scan Facebook Wall, then click Scan Facebook Wall.
    Figure : Scan Facebook Wall
    Image of Norton Internet Security
  3. The Web browser opens to Facebook. Log in and enable the Norton app to secure your Facebook Wall.
Using Norton Insight
Norton Insight displays the security status of every computer process in use. Some processes run in the background, so you may not even know they are running. Norton Insight can detect hidden processes that may be harmful to your computer. Norton Insight also identifies trusted processes that Norton Internet Security does not need to scan. This allows Norton Internet Security to skip these processes and helps the computer to run faster.
To open Norton Insight, click Application Ratings from the Norton Internet Security main page.
Figure : Norton Internet Security
Norton Internet Security, showing location of Application Ratings
Figure : Norton Insight
Norton Insight
Viewing the Network Security Map
The Network Security Map shows the security status of the network and all the computers on the network. Follow these steps to view the map:
  1. Click Network Security Map on the main page.
    Figure : Norton Internet Security
    Image of Norton Internet Security main page
  2. The first time you open the Network Map, Norton Internet Security initializes a network component. Click Continue.
    Figure : Product Configuration
    Image of Product Configuration window
  3. When initialization is complete, click Close.
  4. If the Network Security Overview window displays, click OK.
    The Network Security Map opens.
    Figure : Network Security Map
    Image of Network Security Map
Managing your Norton Internet Security subscription
Norton Internet Security comes with a subscription to protection updates against new threats. If the subscription has not expired, the amount of time remaining on the subscription is listed in the Norton Internet Security window.
Figure : Subscription status
Image of Norton Internet Security main page
To extend the subscription, click Subscribe.
If you have a renewal code or product key, enter it now. Otherwise, click Subscribe Now.
Figure : Subscription
Image of Subscription window
Norton Internet Security opens a web browser to the Symantec website, where you can renew the subscription or purchase a product upgrade, if available.
Figure : Subscription renewal
Image of Subscription renewal window
If the subscription expires, Norton Internet Security is disabled and will not function.
Using Norton Tasks
The Norton Tasks window lists all of the background tasks that Norton Internet Security performs.
Follow these steps to view the Norton Tasks window:
  1. Click Performance on the main window.
    Figure : Norton Internet Security
    Image of Norton Internet Security
  2. Click Norton Tasks.
    Figure : Performance
    Image of Performance window
    Norton Tasks opens.
    Figure : Norton Tasks
    Image of Norton Tasks window
How do I know if there is a security problem?
You can use Norton Internet Security to check for security problems in a few different ways.
Open Norton Internet Security and check the system status
Norton Internet Security appears similar to the following figure when your system is secure and protection tools are up to date; no action is required.
Figure : Secure status
Image of Norton Internet Security main page
When Norton Internet Security recognizes a security issue that needs your attention, it displays a screen similar to the one below.
Figure : At Risk
Image of At Risk screen
Click the Fix Now button. Norton automatically fixes the security breach.
Run a system scan
If you fear that your computer has a security problem, you should run a full system scan. For instructions on running a scan, go to Scanning the computer for viruses and spyware.
If Norton Internet Security detects issues that threaten your system's data or its ability to perform effectively and safely, it displays the following screen.
Figure : Threats Detected
Image of screen showing attention required items
Select Fix from the drop-down list and then click OK.
Check the Norton Internet Security icon in the Notification area
The Norton Internet Security icon in the Notification area of the taskbar gives status indicators to communicate whether your system is safe or unprotected.
If the icon has a red x (), the system is at risk. If the icon has a green check mark (), the system is secure.
Related Support
Norton support specifically for HP Customers: Norton Support for HP Customers
Symantec technical issues support: Symantec technical issues support
Norton updates and downloads: Norton updates and downloads

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