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HP PCs - Using Automated Troubleshooting (Windows 7)

This document applies to HP and Compaq computers with Windows 7.
This document describes how to use the Windows 7 automated troubleshooting tools. These tools use a combination of installed and online applications to detect and resolve many PC problems, such as problems with networking, system performance, and hardware devices. Although Windows 7 Troubleshooting cannot find and correct every problem, it is a useful tool, and can often save you time and effort.
Opening Windows 7 automated troubleshooting
The Windows 7 automated troubleshooting tools are a Control Panel option in the System and Security category. They are a group of tools sometimes referred to as Troubleshooting Packs, Troubleshooting Wizards, or Troubleshooters.
To open the troubleshooting tools:
  1. Click Start (), and then click Control Panel.
  2. Under System and Security, click Find and fix problems.
    Figure : Find and fix problems
    Control Panel with System and Security selected
    The Troubleshoot computer problems window opens.
    Figure : Troubleshooting window
    Troubleshooting computer problems window
  3. If this is the first time you have opened the troubleshooting tools, you may see the following question:
    Do you want the most up to date content available for troubleshooting?
    Figure : Get access to Windows Online Troubleshooting service
    Do you want the most up to date troubleshooting window
    To get the most complete set of tools, click Yes. This connects you to the Windows Online Troubleshooting service.
    If you select No, you can turn this service on later by checking the box for Get the most up-to-date troubleshooters from the Windows Online Troubleshooting service at the bottom of the Troubleshoot computer problems window.
    Figure : Troubleshoot computer problems
     Troubleshoot computer problems
Troubleshooting tools in Windows 7
The Troubleshoot computer problems window contains five categories of troubleshooting tools. Run the troubleshooting tool that matches the problem on your PC. Upon completion a report is generated in Microsoft's Action Center (in English) listing any messages and resolved problems it found. It also lists problems that were automatically fixed for you.
To run a troubleshooting tool:
  1. From one of the Troubleshooting computer problems categories, click on the tool you want to run, and then follow the on-screen instructions.
    For example, to run a tool to check your Internet connection, select Programs, and then click Internet Connections.
  2. The troubleshooting tool automatically diagnoses any problem it finds. Some problems are fixed as the tool runs. In other cases you will be instructed to take corrective action. When the tool finishes, you can close it, or run the troubleshooter again to verify the problem is fixed.
  3. If the problem continues, or the troubleshooter did not find a problem, try another troubleshooting tool, or go to Additional troubleshooting options for more help.
The troubleshooting tools are divided into several categories:
Additional troubleshooting options in Windows 7 Automated Troubleshooting
Automated Troubleshooting provides you with additional features to manually select a troubleshooting tool, to view the troubleshooting history or change the maintenance settings. In addition, if the troubleshooting tools have not helped fix the problem, you can use Remote Assistance to get help from a friend, or the Problem Steps Recorder to record the steps you take to recreate the problem.
The left side pane of the Troubleshooting computer problems window shows a list of options:
For detailed information and frequently asked questions about these tools, see Microsoft's Windows Remote Assistance (in English) or How do I use Problem Steps Recorder (in English).
Troubleshooting tips in Windows 7
When you run the automated troubleshooting tool, it might display questions for you to answer or reset common settings as it works to detect and fix the problem. If the automated troubleshooting tool fixed the problem, you can close it. If it could not fix the problem, you can view several options that take you online to find an answer. In either case, you can view a complete list of changes by clicking Microsoft's Action Center (in English) in the troubleshooting home page.
  • To manually apply repairs from a list of possible problems, click Advanced on any of the troubleshooting pages and then uncheck the Apply repairs automatically box. Click Next and the troubleshooter displays a list of detected problems and possible solutions. Select an option and follow the on-screen instructions.
    Figure : Apply repairs automatically
      Apply repairs automatically check box
  • Windows 7 includes many troubleshooting packs, and more are available online when you select the Get the most up-to-date troubleshooters from the Windows Online Troubleshooting service check box at the bottom of Troubleshooting. (Depending on your system settings, this might be replaced by the Do you want the most up to date content available for troubleshooting? box. Click Yes for access to the online troubleshooters.)
    Figure : Get Windows 7 online troubleshooting service
     Get the most up-to-date troubleshooters from Windows 7 online troubleshooting service check box
Related support for Windows 7 Automated Troubleshooting
 note:
One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.

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