This document applies to HP and Compaq Desktop computers with Windows 7.
This document describes general troubleshooting tips for IEEE-1394 (FireWire) devices in Windows 7. Perform the steps in one of the following sections to find a solution.
note:Some FireWire devices require that the FireWire device software drivers be installed before connecting the FireWire device to the computer, such as certain digital cameras. When installing a FireWire device always follow the installation documentation from the device manufacturer. In cases where the installation of a device has failed, it might be necessary to use Microsoft System restore to go back to a time prior to when the device was installed or use a forced uninstall tool from the manufacturer's Web site.