This document pertains to HP and Compaq PCs using Windows 7.
If you cannot burn music or data to blank CDs or DVDs, follow the steps in this document to resolve the problem.
note:This document assumes that your drive is recognized by Windows and is capable of reading discs. If your disc burning software displays the message "No burner is currently available" (or similar), or the drive cannot play CDs and DVDs, then this document will not solve the problem. Instead, refer to CD/DVD Drive is not Detected (Windows 7).