This document applies to HP computers with Microsoft Windows 7.
This document contains solutions for most common problems encountered with dial-up modems. Connection problems might result from poor sound quality over the phone line, bad cable connections (bent cables or pins), high call volumes at the Internet Service Provider, or modem drivers and software that are incorrectly configured. This document can help resolve most of these types of problems. Read and respond to each step until a resolution to your problem is found.
note:Dial-up modems are not installed on all computers. If a dial-up modem is not installed on your computer, you can connect a modem using a USB cable or you can install a modem card.
Due to the nature of troubleshooting modem connections, it is a good idea to read this entire document first before attempting to troubleshoot the modem connection. It might also be a good idea to print this document for reference while troubleshooting.