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Troubleshooting HP System Recovery Problems (Windows 7)

This document pertains to HP computers with Windows 7.
Performing a full system recovery takes time (two hours or more, depending on the method you use) and transfers a large amount of data. With so much data to move, problems can sometimes occur. Use this document to resolve recovery issues in Windows 7.
A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery.
If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive.
Basic troubleshooting procedures for HP System Recovery in Windows 7
The errors addressed in the following sections are general errors that could occur in any system recovery.
Troubleshooting an HP System Recovery started from the hard drive in Windows 7
HP computers are equipped with recovery partitions, and can usually be recovered to factory settings without the use of external recovery media (such as discs or USB drives). Use the following sections to troubleshoot a recovery from the BIOS or from the Recovery Manager tool.
Troubleshooting an HP System Recovery started from CD or DVD in Windows 7
Recovery discs are one option for completing a successful recovery if the BIOS method cannot be performed. Use the following sections to troubleshoot a system recovery started from a set of recovery CDs or DVDs.
Troubleshooting an HP System Recovery started from a USB drive in Windows 7
Use the following sections to troubleshoot a system recovery from a USB drive.
HP System Recovery error after backing up files in Windows 7: Error 1002
The following error can occur during a system recovery when you choose to back up files to an external hard drive. Recovery Manager stops responding and displays the error code:
Error 1002
To resolve the error, follow these steps:
  1. After the error message displays, turn off the computer.
  2. Disconnect the external hard disk drive.
    The backup is still usable.
  3. To continue the system recovery, restart the computer.
  4. Turn on the computer and immediately press the F11 key repeatedly, about once every second, until Recovery Manager opens.
  5. Under I need help immediately, click System Recovery.
    Figure : Recovery Manager
    Recovery Manager
  6. Select Recover without backing up your files, and then click Next.
  7. Follow the on-screen instructions to perform a system recovery.
    After the system recovery is complete, restore files from the external hard disk drive.


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