Call your local Internet Service Provider (ISP) or visit their Web site to see if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such as poor latency or long wait times, you must wait until the problems are resolved by your ISP. Also, If your ISP requires special software that you must use to connect the Internet, ask them if they advise reinstalling the software. If so, use instructions provided by your ISP to remove and reinstall your ISP software.
After contacting your ISP, if they are not experiencing problems, continue to next step.