This document is for all PCs and products that use a PC, such as printers.
This document explains the differences between spyware, adware, and browser hijacking software, and helps resolve issues caused by these types of malware (malicious software). If your system is affected by malware, the computer tends to work more slowly, or function unexpectedly, including while browsing the Internet.
caution:Do not give payment or personal information to callers who identify as HP employees and offer support. HP does not call customers and ask them to pay for support (for virus removal, for example). To learn more about phone scams, including what they are and how to avoid them, see the Microsoft support document, Avoid tech support phone scams (in English).