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HP Sprocket Photo Printers - 'Out of Paper' Error with Paper Loaded

This document is for HP Sprocket Photo Printers, and the HP Sprocket app for Android and Apple mobile devices.
With photo paper loaded, before the printer calibrates with the blue HP ZINK® Smartsheet, the printer does not feed the photo paper and an Out of Paper error message displays on the HP Sprocket app. The Status Indicator light blinks and turns red.
  1. On the HP Sprocket app, touch OK to clear the error message.
  2. Turn off the printer by pressing and holding the power button for 3 seconds.
  3. Remove the top cover by sliding it away from the output slot, and then set it aside.
      Figure : Removing the top cover
      Removing the top cover
    1. Slide the top cover
    2. Remove the top cover
  4. Remove any loose photo paper from the input tray, and then set the blue HP ZINK® Smartsheet aside.
  5. Reload the remaining photo paper with the HP logo facing down.
     caution:
    Only discard the blue HP ZINK® Smartsheet when this specific error occurs while paper is loaded. The HP ZINK® Smartsheet should always be loaded with each new pack of HP ZINK® photo paper.
  6. Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.
      Figure : Closing the top cover
      Closing the top cover
    1. Align the top cover
    2. Slide the top cover
  7. Turn on the printer by pressing and holding the power button for 3 seconds.
  8. Resend your print job from the HP Sprocket app.

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