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HP PCs - Performing an HP System Recovery (Windows 10)

This document pertains to HP and Compaq computers that came with Windows 10 installed.
Learn how to reinstall or restore an HP computer with Windows 10 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager.
 note:
This document pertains to computers that have Windows 10 preinstalled at the factory. If your computer previously had Windows 8 or Windows 7 and it was upgraded to Windows 10, you cannot recover back to Windows 10. If you recover, you will recover back to your original version of Windows (Windows 8 or Windows 7). You need to reinstall Windows 10.
To reset your computer to the ‘last known good’ version of Windows 10 use Microsoft push-button reset. For detailed instructions see HP PCs - Microsoft Push-Button Reset (Windows 10).
 caution:
The new Recovery Manager for Fall Update 2015 must be downloaded and installed to successfully perform a system recovery using HP Recovery Manager.
A minimum of 3 GB of free space is required to install the Recovery Manager update.
Back up all personal files and read all caution statements before performing a system recovery. Failure to backup your files will result in loss of files and information that you do not want to lose.
For instructions to backup and save your files, see Backing Up Your Files (Windows 10, 8).
The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer will restart several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows is displayed.
Issue with HP Recovery Manager
After installing or updating Windows 10, HP Recovery Manager will not work and an error may occur.
Specifically, a Can’t open file: X:\sources\Recovery\tools\HP\Rita-tool\ message is displayed if you attempt to open HP Recovery Manager using either of the following methods:
  • Pressing the F11 key, clicking Troubleshoot, and then selecting HP Recovery Manager
    OR
  • Searching for and selecting HP Recovery Manager, and then clicking Windows Recovery Environment
To resolve the issue, download and install one of the following HP software updates.
If you are not sure which download is needed for your computer, please return to the top of the page and enter your serial number or product name in the search bar to be directed to the appropriate product page.
 note:
When you click the link, the file is downloaded using your Internet browser download capabilities.
Getting started
Use the Windows 10 search box to search for HP Recovery Manager and click to open it. Depending on the model of your computer and its configuration, your Recovery Manager screen might vary. Not all options are available on all models and configurations.
If HP Recovery Manager opens and one or both of the following options are the only ones available, you can restore your system with the Microsoft push-button reset.
Select one of the options and follow the on-screen instructions for the push-button reset. For detailed instructions see HP PCs - Microsoft Push-Button Reset (Windows 10).
Figure : Recovery options
Recovery options available for your computer
Standard options for recovery manager display according to the system resources and configuration of your computer system. Yours might vary from the examples in this document.
Figure : Recovery Manager - Standard
Recovery Manager - Standard
Types of system recovery
Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary.
  • System Recovery: This option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software.
     warning:
    If the size of the OS partition (usually C:) was reduced below a minimum size requirement, other user-created partitions will be removed and stored data will be destroyed.
  • Factory Reset: Factory Reset reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition (usually D:) and reinstalls the required software. The factory reset recreates the required Recover Partition (usually D:) and all other required partitions.
    The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase. All user changes or additions are removed.
Performing system recovery
To return the computer to a previous state, system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
To perform a recovery on your computer with Windows 10 using one of the following methods:
  • Recovery when Windows opens correctly
  • Recovery when Windows does not open correctly
  • Recovery using recovery media, such as discs or a USB flash drive
Back up all personal files and read all caution statements before performing a system recovery.

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