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HP Customer Support

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  • Information
    Fraudulent Callers - protect yourself and report it​

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

    View article

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HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

This document applies to HP computers using a wireless network (a router) with Windows 10.
A variety of software and hardware problems can cause your Wi-Fi to stop working. Use the steps and tools in this document to resolve wireless Internet connection issues.
 note:
For information about wireless printer setup, or if you get an error message when trying to print wirelessly, go to HP Customer Support, enter your printer model, then search for a document about installing your wireless printer or the displayed error message.
Certain troubleshooting steps require that you have access to the Internet using a wired network connection or a second computer or device.
Recommended: Use the HP Guided Solution
Let us guide you through the solution (in English).
OR follow the steps below.
Step 2: Use automatic troubleshooting
Tools by HP or Microsoft can be used to automatically test and fix a large variety of wireless conditions. If your HP computer originally came with Windows 8, use HP Support Assistant as it has special code specifically designed for HP computers. If your computer does not have HP Support Assistant, use the automated troubleshooter that is included with Windows 10.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Flag United States

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