HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (OS X)

1. Make sure the printer is idle, not making any sounds, before continuing.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the printer.
7. If the printer does not turn on by itself, press the Power button to turn it on.
8. Try printing again and note what happens.
   • If the printer prints, you are done.
   • If the print job becomes stuck again, continue to the next step.

1. Search the Mac for Print and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.
2. Find the printer names that match your printer from the list of devices.
   Figure : Printers and Scanner window with multiple names of a printer in the list

   
3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.
4. Try printing again.
   • If the printer prints, you can stop troubleshooting.
   • If the printer remains offline or displays an error, continue to the next step.

1. Make sure your Mac is connected to the Internet.
2. In the Printers list, click your HP printer, and then click the Minus button to delete it.
3. Click the Add button .
4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

    note:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   
5. Click Print Using or Use, and then select the name of your printer.
   If your printer does not display in the Print Using or Use list, go to 123.hp.com to get the most current driver.
   Figure : Menu showing AirPrint selected instead of the printer

   

    note:

   OS X selects the AirPrint driver by default when available to provide basic device functionality. Using the HP printer named driver provides access to more features.

   Your new printer queue displays in the Printers list in an Idle status .
   Figure : Example of a newly added printer in the Printers & Scanners list

   
6. Try printing again.
   • If the printer prints, you can stop troubleshooting.
   • If the printer remains offline or displays an error, continue to the next step.

 caution:

Resetting the Print System deletes all devices in the Printers & Scanners queue. This includes both HP and non-HP devices.

1. Right-click the blank space in the Printers list, and then click Reset printing system....
   Figure : Resetting the print system

   
2. Click Reset in the confirmation window.
3. Enter the administrator user name and password, and then click OK.
4. Wait until the printing system is reset and no devices show in the Printers list.
5. Add your printer to the list again as was done previously.
6. Try printing again.
   • If the printer prints, you can stop troubleshooting.
   • Continue troubleshooting if the errors persist.