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HP Deskjet 3050 All-in-One Printer Series (J610) - Printer Does Not Maintain Wireless Connection

Issue
The printer drops its wireless connection or does not maintain its wireless connection (to an infrastructure network).
 note:
The steps in this document assume that your printer is already set up, is configured on a wireless network connection, and has been working wirelessly for a period of time. If you have not yet set up your printer to work on a wireless network connection, see Installing the Printer Software for a Wireless Network Connection.
Important: You must follow these solutions in the order presented to resolve the issue.
Solution one: Make sure that the printer is connected to your wireless network
Follow these steps to determine if your printer is losing its wireless connection or if it has another network communication issue.
 note:
If all the lights on your printer control panel are blinking or if you see other error messages, resolve those issues before you proceed with the solutions in this document. Generally, your printer is connected to a network if the wireless light is on and solid.
  1. On the printer control panel, press the Wireless button (). The Wireless menu displays.
    Figure : Location of the wireless button
    Image: Location of the wireless button
  2. At the top of the display, check the printer's current connection status.
    • If the printer's connection status is Not Connected, or displays an IP address of 169.254.xxx.xxx this means that the HP printer is not connected to a network. Continue to the next solution to connect the printer to the wireless network.
    • If the printer's connection status does not indicate Not Connected, or an IP address (for example, 192.168.0.5) appears, this means that the HP printer is connected to a network. Continue to the next step to check the network name.
  3. On the Wireless menu, press the button () next to Print Reports. The printer prints a Network Configuration Page (2 pages), and a Wireless Test Report (1 page).
  4. In the Configuration Summary section of the Wireless Network Test Report, find the Network Name (SSID).
    Figure : Example of a Wireless Network Test Report
    Image: Wireless Network Test Report
    Figure : Example of a Network Configuration Page
    Image: Network Configuration Page
    • If the network name displayed next to SSID is the correct name of your wireless network, the printer is connected to your network. If your printer is currently experiencing a communication issue or error message while the printer remains connected to your network, click here to return to the printer support home page, and then search for the exact symptom or error message on the printer control panel. Other issues might include 'printer offline or disconnected and cannot print,' 'cannot connect to Web Services,' or 'cannot scan.'
    • If the network name displayed next to SSID is the correct name of your wireless network, and your printer does not stay connected to your network when a communication issue occurs, continue to the next solution to reconnect the printer to your wireless network.
    • If the network name displayed next to SSID is not the name of your wireless network, the printer is connected to the wrong network. Continue to the next solution to reconnect the printer to your wireless network.
Solution two: Reconnect the printer to your wireless network
Follow these steps to reconnect the printer to your network.
Step one: Restore the network default settings
  1. On the printer control panel, press the Wireless button (). The Wireless menu displays.
    Figure : Location of the wireless button
    Image: Location of the wireless button
  2. Press the button () next to Settings.
  3. Press the button () next to Defaults.
  4. Press the button () next to OK to restore the network default settings.
  1. Press the Power button on your printer to turn it off.
  2. Disconnect the power cord from the rear of the printer and also from the wall outlet, extension cable, or surge protector.
  3. Disconnect the power cord from the wireless router.
  4. Wait 30 seconds.
  5. Reconnect the power cord to the wireless router.
  6. Wait 30 seconds or until the router is fully on and ready.
  7. Reconnect the power cord to the rear of the printer.
  8. Reconnect the power cord directly to a wall outlet.
     note:
    If the printer's power cord is connected to a surge protector or extension cord, the printer could be losing its connection to the network due to a power deficiency.
  9. Turn on the printer.
Step three: Uninstall the printer software
Select your operating system, and then follow the instructions to uninstall the printer software.
Step four: Reinstall the printer software
Follow these steps to download and install the printer software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The software and driver results page displays when the printer model is identified.
    Figure : Example of the Software and driver results page
    Image: Example of the Software and driver results window
  4. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, then click Update.
  5. Under Driver - Product Installation Software, click Download next to the full feature driver (recommended), or click Basic Drivers for other driver download options.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, then click Next.
    Figure : Example of the HP Download and Install Assistant window
    Image: Example of the HP Download and Install Assistant window
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.
 note:
When prompted to choose a connection type, select Wireless, and then click Next.
Figure : Choose the network connection
Image: Choose the network connection.
Step five: Print and evaluate a Network Configuration Page
Print another Network Configuration Page to review the wireless connection status.
  1. On the printer control panel, press the Wireless button (). The Wireless menu displays.
  2. On the Wireless menu, press the button () next to Print Reports. The printer prints a Network Configuration Page (2 pages), and a Wireless Network Test Report (1 page). Use the Network Configuration Page for the following steps.
  3. Under the 802.11 Wireless heading, make sure that the Status of the printer is Connected.
    Figure : Example of a correctly connected wireless network status
    Image: Example of a connected wireless network status.
  4. Make sure that the Network Name (SSID) is the name of your wireless network.
    Figure : Example of a Network Name (SSID)
    Image: Example of a Network Name (SSID).
  5. Under the IPv4 heading, check the IP address.
    Figure : Example of a properly functioning printer IP address
    Image: Example of a properly functioning printer's IP Address.
    Figure : Example of a printer IP address that is not connected to a wireless network
    Image: Example of a printer's IP address that is not connected to a wireless network.
  • If your printer is connected to your wireless network, the IP address is not 169.254.xxx.xxx, and the printer maintains its wireless connection, you do not need to continue troubleshooting.
  • If your printer is connected to your wireless network and the IP address is not 169.254.xxx.xxx but does not maintain its wireless connection, continue to the next solution.
  • If the status indicates Not Connected, or if the printer IP address is 169.254.xxx.xxx, the printer is not connected to your wireless network. Click Contact HP on this page to troubleshoot the printer hardware.
Solution three: Evaluate a Wireless Network Test Report and a Network Configuration Page
Evaluate the Wireless Network Test Report and Network Configuration Page printed in the previous solution.
  1. If your printer detects other networks with the same Network Name (SSID) as your network, the Wireless Network Test Report indicates the number of networks that match in the Diagnostics Summary section. You might be connected to the correct Network Name (SSID) but connected to the incorrect network.
    If you did not change your router's default Network Name (SSID) when setting up your network and there are other wireless networks near you, it might be difficult to identify your network from the others. HP suggests that you change the name of your network for easy identification if multiple network are detected matching your network name (SSID) on the Wireless Network Test Report. Contact your router manufacturer for specific steps to change the name of your network.
     note:
    The Network Name (SSID) is created and stored in your router's configuration settings.
  2. On the Wireless Network Test Report, under the Diagnostics Summary heading, review the network signal quality. If the signal quality is low or poor, move the printer closer to the router. Move any other wireless devices that might interfere with the network signal, such as a wireless phone or microwave, away from the printer and router.
  3. On the Network Configuration Page, under the 802.11 Wireless heading, check the channel that your printer is on. If you are in a heavily populated area (such as an apartment complex), other wireless networks might be using the same channel and your printer's connection to your wireless network could be interrupted. HP recommends that you change the channel of your wireless network.
    Refer to the Network Configuration Pages. Review the listed networks under the Number of 802.11 networks discovered heading, including the channels those networks are using. If several other networks are using the same channel as your printer, log in to your router and change the channel to a channel with the least amount of traffic. HP recommends that the new channel be five channels away from the most heavily used channel.
     note:
    If you do not know how to change the channel by logging in to your router, contact your router manufacturer. An HP support representative cannot assist you in making changes to your network configuration. Changes to your network configuration might require that you reconnect other devices to the network.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution four: Assign the printer a static IP address
If your printer regularly loses communication with your network, you can give the printer a static IP address. This address does not change over time and might result in a more stable connection. Follow these steps to assign the printer a static IP address.
  1. Find the printer IP address on the Network Configuration Page or the Wireless Network Test Report you printed in the previous solution.
  2. Open a new web browser window or tab.
  3. Type the IP address in your web browser's address bar, and then press Enter.
     note:
    Make sure that you type the IP address into the browser's address bar. If you type it into a tool bar search box, the Embedded Web Server (EWS) does not open.
    The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
  4. In the EWS, click the Network tab.
  5. In the Wireless section, click the IPv4 configuration.
  6. Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway display.
  7. After the manual IP address populates, click Apply, and then exit the EWS. The printer will disconnect from your network and then reconnect to the network with the new static IP address. Wait until the printer is reconnected with a solid blue wireless light before proceeding.
     note:
    Keep a record of the manual IP address for reference.
  8. Print another Network Configuration Page and Wireless Network Test Report to make sure that the printer's IP address is the same as you assigned.
  9. Update the IP address in the printer software.
    Select your operating system, and then follow the steps to update the IP address in the printer software.
  • If your printer maintains the connection to your wireless network after setting a static IP, you can stop troubleshooting.
  • If you are still experiencing issues, try updating your router firmware (contact the router manufacturer for firmware updates), and then try printing again.
  • If you are still experiencing issues, continue to the next section.

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