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Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 4610, 4620, Deskjet Ink Advantage 4610, and 4620 e-All-in-One Printer Series

This document is for the HP Officejet 4610, 4620, Deskjet Ink Advantage 4610, and 4620 e-All-in-One printers.
The printer is working, but the printed output is missing black or color inks, or the output is blank or has very little ink.
HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
 note:
For the United States only, go to the HP Home & Home Office Store.
Genuine HP cartridges can also be purchased from other retailers.
Solution two: Check the estimated ink levels, and then replace any low or empty ink cartridges
Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace any low or empty ink cartridges.
Step 1: Check the estimated ink levels
Follow these steps to check estimated ink levels.
  1. On the printer control panel, press the Setup icon ().
  2. Press the button () next to OK to select Ink Information.
  3. Press the button next to OK to select Estimated Levels. The Estimated Levels gauge displays.
  4. In the Estimated Levels gauge, check the ink levels for each cartridge. Note any that are low or empty.
    Figure : Estimated ink level gauge on the control panel
    Image: Estimated Ink Level gauge on the control panel.
 note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
  • If none of the cartridges are low on ink, you do not need to replace them yet. Continue to the next solution.
  • If any of the cartridges are low on ink, continue to the next step to replace them.
Step 2: Replace any low or empty ink cartridges
Watch this video for help to replace the ink cartridges, or follow these steps to replace any low or empty ink cartridges.
The following video demonstrates how to replace cartridges.
 note:
This video shows the HP Officejet 4620 e-All-in-One Printer series, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Follow these steps to replace the cartridges.
  1. Press the Power button () to turn on the product, if it is not already on.
  2. Locate the two slots on the sides of the product.
    Figure : Slots on the sides of the product
    Image:  Slots on the side of the product
  3. Place your fingers in the slots on the right and left sides of the product, and then lift to open the cartridge access door. The carriage moves into the carriage access area.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door
  4. Wait until the carriage is idle and silent before proceeding.
  5. Press the tab inward on the front of the old cartridge to release it, and then pull up on the cartridge to remove it from the slot.
    Figure : Remove the cartridge from its slot
    Image: Remove the cartridge from its slot.
  6. Pull the orange pull tab straight back to remove the new cartridge from its packaging.
    Figure : Pull the orange tab straight back
    Image:  Pull the orange tab straight back
     caution:
    Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.
  7. Twist the protective orange cap counter-clockwise to snap it off the cartridge.
    Figure : Twist the orange cap to snap it off the cartridge
    Image: Twist the orange cap to snap it off the cartridge
  8. Hold the cartridge so that the cartridge contacts are facing toward the product.
  9. Match the colored dot on the cartridge with the dot of the same color on the carriage.
  10. Slide the new cartridge into its slot, and then gently press the cartridge down until it clicks into place.
     note:
    Make sure that the colored dot on the cartridge label matches the colored dot on the slot.
    Figure : Install the cartridge
    Image: Install the cartridge.
  11. Repeat these steps for other cartridges, if necessary.
  12. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door
Solution three: Make sure that the ink cartridges are properly vented and seated correctly
If the vent on the top of the ink cartridge is clogged or obstructed, the ink cartridge might not work properly. Follow these steps to make sure that the ink cartridges are properly vented and seated correctly.
  1. Locate the two slots on the left and right sides of the printer.
    Figure : Locations of the two slots
    Image: Locations of the two slots
  2. Slide your fingers into the two slots, and then lift up to open the ink cartridge access door. The carriage moves into the access area.
    Figure : Open the ink cartridge access door
    Image: Open the ink cartridge access door.
  3. Press the tab on the front of the ink cartridge inward to release it, and then pull up on the ink cartridge to remove it from the slot.
    Figure : Remove the ink cartridge from its slot
    Image: Remove the ink cartridge from its slot.
  4. Examine the vent area on each ink cartridge, above the HP logo on the top of the ink cartridge.
    Figure : Vent area on the top of the ink cartridge
    Image: Vent area on the top of the ink cartridge
  5. If the ink cartridge still has the orange pull-tab attached, pull to remove it.
    Figure : Orange pull tab
    Image: Orange pull tab.
  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
      Figure : Clean the clogged vent with a pin
      Image: Clean the clogged vent with a pin.
    1. Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent
    3. Unclogged vent
  7. With the nozzle and contacts facing down, slide the ink cartridge into its slot. Press down on the ink cartridge until it clicks into place.
     note:
    Make sure that each ink cartridge is installed in the correct slot. Match the shape of the icon and the color of the ink cartridge with the slot that has the same shaped icon and color.
    Figure : Reinsert the ink cartridge
    Image: Insert the ink cartridge.
  8. Repeat these steps to inspect the vents on each of the ink cartridges.
  9. Make sure that each ink cartridge is firmly in place in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.
  10. Close the ink cartridge access door.
    Figure : Close the ink cartridge access door
    Image: Close the ink cartridge access door
  11. Try the print job again.
Solution four: Clean the printhead, and then update the printer firmware
Follow these steps to run an automated tool to clean the printhead, and then update the printer firmware.
Step 1: Clean the printhead
Follow these steps to use an automated tool to clean the printhead.
  1. Load plain, white U.S. letter or A4 size paper in the input tray.
  2. On the printer control panel, press the Setup icon ().
  3. Press the button () next to the Down Arrow () until Tools displays next to OK.
  4. Press the button next to OK to select Tools, and then press the button next to the Down Arrow () until Clean Printhead displays next to OK.
  5. Press the button next to OK to clean the printheads. The printer cleans the printheads and then prints a test page.
  6. Evaluate the test page for print quality.
    Figure : Example of the printhead cleaning test page
    Image: Example of the printhead cleaning test page.
    • If the print quality on the test page is satisfactory, touch No to return to the current print job.
    • If the print quality on the test page is unsatisfactory, touch Yes to perform a secondary cleaning of the printhead.
      There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
 note:
Never turn off the printer when cartridges are missing. Make sure that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.
Step 2: Update the printer firmware
If cleaning the printhead fixed the problem, select the link for your printer to install the latest firmware update. The firmware update can prevent future printing problems.
 note:
Currently, firmware updates are only available for Windows operating systems.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool.
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).
 note:
Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

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