This document is for HP Officejet 4630, 4631, 4632, 4634, 4635, 4636, 4639, and Deskjet Ink Advantage 4645, 4646, 4648 e-All-in-One printers.
Ink cartridge description
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North America and Asia Pacific, including Japan (excluding India, China, and Indonesia)
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Western Europe
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Middle East, Africa, Latin America, and CIS
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China, India, and Indonesia
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Black ink cartridge
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HP 61 Black
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HP 301 Black
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HP 122 Black
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HP 802 Black
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Color ink cartridge
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HP 61 Tri-color
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HP 301 Tri-color
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HP 122 Tri-color
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HP 802 Tri-color
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Ink cartridge description
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Latin America
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Asia Pacific
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Europe, Middle East, and Africa
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Black ink cartridge
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HP 662 Black
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HP 678 Black
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HP 650 Black
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Tri-color ink cartridge
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HP 662 Tri-color
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HP 678 Tri-color
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HP 650 Tri-color
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note:To purchase paper in the United States and Canada, go to the HP Store.
note:Inappropriate, damaged, or unsupported paper can cause vertical streaks in printouts.
Examples of horizontal and vertical streaks in a printout
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If your printout contains horizontal lines or other print quality issues besides vertical streaks, continue to the next step.
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Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
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note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:Insert the color ink cartridge in the slot on the left. Insert the black ink cartridge in the slot on the right.
Defect
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Example
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Large font text is ragged on one end (possible ink cartridge or printhead problem)
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Irregularly streaked or faded color bars (possible ink cartridge or printhead problem)
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Ragged color bars (possible ink cartridge or printhead problem)
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The color bars are streaked with another color (possible ink cartridge or printhead problem)
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The color blocks have regular white streaks (possible ink cartridge or printhead problem)
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Completely missing (black) color (possible ink cartridge or printhead problem)
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Page is blank or nearly blank (possible ink cartridge or printhead problem)
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Jagged alignment patterns (possible alignment problem)
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Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
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note:To avoid issues that require cleaning, always turn the printer off with the Power button.
Important: Do not perform these steps unless the test page or printout specifically shows smeared text or track marks. If you do not see these defects, continue to the next solution.
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caution:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
caution:Do not clean the ink nozzle plate.
note:Replace the problem ink cartridge, even if it is not low on ink.
note:Insert the color ink cartridge in the slot on the left. Insert the black ink cartridge in the slot on the right.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.