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Updating Windows 8 to 8.1

This document pertains to HP computers with Windows 8.
Get all of the latest Windows 8 features by updating your HP computer from Windows 8 to Windows 8.1.
 note:
Not all Windows 8.1 features may be available on all Windows 8 computers. Your system may require additional drivers, hardware, software, firmware, and/or BIOS updates for Windows 8.1. For more information, go to the Microsoft website, enter Windows 8.1 in the search field, and press ENTER.
Before you begin
  • Before updating to the latest version of Windows 8, back up your files. For instructions, see the HP support document Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8).
  • Install all Microsoft updates:
    1. From the Start screen, type windows update to open the Search charm, and then select Check for updates from the search results.
    2. On the Windows Update page of PC settings, click Check for updates.
    3. If updates are available to install, follow the onscreen instructions to install them.
  • Install any Windows Store updates:
    1. To check for updates, right-click the Windows Store tile on the Start screen, and, if the live tile is not turned on, click Turn live tile on in the commands bar at the bottom of the screen.
    2. On the Start screen, if a number appears in the lower-right corner of the Store tile, click the store tile to open the Windows Store and install updates.
      Figure : Windows Store tile, showing updates available
    3. In the Windows Store, click Updates in the upper-right corner to open a list of updates.
    4. Click Select All, and then click Install.
 caution:
HP recommends backing up all important data (such as, but not limited to: files, photos, videos, documents, applications, and email) before updating to avoid losing your data.
For more information, link to the Microsoft support document: Update to Windows 8.1: FAQ.
Installing Windows 8.1 update
  1. Connect to the Internet.
  2. Click the Windows Store tile from the Start screen.
  3. In the Windows Store, click the Windows 8.1 update tile. If no Windows 8.1 tile is present, search by typing Windows 8.1 into the Search for apps field in the upper-right corner of the screen. Press the ENTER key, and then click the Windows 8.1 update tile from the list of search results.
     note:
    If you have the original version of Windows 8 and you cannot find the update tile in the store, make sure you have installed all important Windows updates and all apps have been updated in the store. Apps that are "stuck" in installation can prevent the tile from appearing. If this happens, try restarting the computer from the Charms menu.
    Figure : The Windows 8.1 update tile in the Windows Store
    The tile in the Windows Store to update Windows 8 to Windows 8.1
    The download page opens.
  4. On the download page, click the Download button.
    Figure : The Windows 8.1 download page
    The Windows 8.1 download page, with Download encircled in red
    The Windows 8.1 update begins downloading. Downloading may take several minutes. You can use your computer during the download.
    Figure : The Windows 8.1 installation progress bar
    The Windows 8.1 installation progress bar
  5. After downloading completes, click the Restart Now button on the Installs screen.
    Figure : Restarting after downloading completes
    The Installs screen, with Restart Now encircled in red
     note:
    The computer will restart automatically after 15 minutes if you do not click the Restart Now button. Restarting can take several minutes.
    The computer restarts.
  6. After restarting, on the License terms page, review the terms, and then click I accept.
    Figure : Windows 8.1 license terms
    The License terms page of the Windows 8.1 installation process, with I accept encircled in red
    The Windows 8.1 update begins installing. The computer restarts several times during this process.
  7. On the Settings page, click the Use express settings button, (recommended). The settings can be customized later, if desired. Click the Learn more about express settings link for more information about the settings that will be installed if you select express settings.
    Figure : Settings for Windows 8.1
    The Settings page, with Use express settings encircled in red
    Windows finalizes the settings.
  8. If prompted, select a network from the list on the Connect screen to go online to finish setting up the computer, and then click Next.
  9. On the Your account page, log on with the password you use to log on to your computer.
  10. When prompted to connect the computer to a Microsoft account, enter your email address and account password into the fields, and then click Next.
     note:
    If you do not have an account, click the Create a new account and follow the instructions to set up a new account.
  11. On the Help us protect your info screen, you will be prompted to send for a security code. Select an email or phone option from the How would you like to get this code drop-down.
  12. Enter the email address or telephone number in the next field to verify, and then click Next.
    Figure : Generating a security code
    The Help us protect your info page, with Next encircled in red
    If you already have a code, click the I have a code link.
  13. When you receive the code, enter it into the field on the Enter the code you received screen, and then click Next.
    Figure : Entering the security code
    Entering the code
  14. On the OneDrive is your cloud storage screen, click Next.
     note:
    If you do not want automatic backups to OneDrive, click the Turn off these OneDrive Settings (not recommended) link, and then click Next.
    Figure : OneDrive options
    OneDrive is your cloud storage page, with Next encircled in red
  15. Wait while Windows 8 sets up the computer and installs the apps. This could take several minutes.
  16. After the computer has been updated to Windows 8.1, download and install all important and critical updates For more information, see the HP support document, Updating Drivers and Software with Windows Update (Windows 8).
Exploring new features in Windows 8.1
Microsoft has included many new and updated features in Windows 8.1.
Frequently Asked Questions / Troubleshooting
Use the information in the following sections to solve problems and answer your questions:
After I updated to Windows 8.1 I can't use wireless/Bluetooth. How do I get my wireless back?
Errors occur when I try to install the update. What do I do?
View the error details, if present, and use one of the following solutions:
Why can't I find the update in the MS Store?
What is this arrow that popped up after updating? I can't get it to go away.
HP Printer Assistant stopped working after I updated. How do I get it back?

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