HP Customer Support
HP Products - What If I Don't See My Operating System?
This document is for HP products that do not have drivers or software updates listed for select operating systems.
If your operating system is not listed on the HP Software & Drivers page, HP does not have driver downloads or software updates for your product for that operating system. Review the following information and options on operating system support.
Why is an HP print driver not available for my Windows or Mac version?
HP strives to provide print driver options for most operating systems, but it is not always possible. The type of driver option available for your printer depends on a number of factors. Generally, printers older than seven years old are unlikely to be supported for the newest operating systems.
Windows users: To automatically keep your Windows drivers up to date, go to Updating Drivers and Software with Windows Update (Windows 10, 8) or Updating Drivers and Software with Windows Update (Windows 7, Vista, XP).
Mac users: Run Apple Software Update on the Mac, or go to OS X: Printer and scanner software available for download (in English).
Why is HP computer software not available after I upgraded to Windows 10?
For computers sold after August 2013 with compatible hardware, HP has tested and approved specific software and drivers to support Windows 10. See www.hp.com/windows10upgrade (in English) to check if your computer model was tested by HP.
If your computer was not tested by HP or software and drivers are not available on the HP site for Windows 10, use Windows Update in Windows 10 to get the latest software and drivers. HP and the other hardware manufacturers of components in your computer will release updated software and drivers in Windows Update when they are tested and approved.
Why is HP computer software not available after I updated to a older version of Windows?
HP provides software and driver updates for the operating system that originally came with your HP PC or laptop, as it was designed and tested for that particular operating system. Changing the operating system on your computer puts the system into a configuration that might not work with the hardware design.
HP and Compaq computers come with hardware components and software from other manufacturers. Try installing drivers from the manufacturer of the component you need. For example if a computer has NVIDIA video hardware, go to the NVIDIA website to download and install an updated driver.
caution:Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery.
To automatically keep your Windows computer up to date, go to Updating Drivers and Software with Windows Update (Windows 10, 8) or Updating Drivers and Software with Windows Update (Windows 7, Vista, XP).
Why is software for HP Chromebooks or Chrome OS not listed?
HP Chromebook laptops automatically check for and install driver and operating system updates when you turn them on or restart. Depending on the model, HP might provide a recovery image to restore your computer back to its original software configuration. Go to Update your Chromebook software (in English) for additional information on updating your Chromebook.
Apps for HP devices running Chrome OS are available from the Google Chrome Web Store (in English).
To use your printer with a Chromebook, first verify whether your printer supports ePrint. Go to HP Web-Connected Printers and Supported Cloud Services, find your printer series, and then verify if your printer supports ePrint. For information on printing from a Chromebook, go to Using Your HP Printer with a Chromebook,
Why is software not listed for HP tablets or laptops running Android?
Android operating system updates automatically install when the device is connected to the Internet. Depending on the model, HP might provide a recovery image to restore your computer or tablet back to its original software configuration.
Apps for HP Android devices are available through the Google Play Store (in English).
Where can I find Linux software and drivers?
Go to Linux Kernel Archives (in English) for software and drivers for HP computers running Linux.
For printers, HP develops HP Linux Imaging & Printing (HPLIP) software that includes a driver, a driver installer, and a toolbox for setting up and configuring your printer. The software provides support for over 2,200 HP products and works with nearly any Linux distribution on the market today. Although HP does not ship printers with HPLIP software on the software CDs, all major Linux distributions regularly integrate HPLIP into their software releases. Go to HP Linux Imaging and Printing (in English) to download and install drivers.
Are there other options or alternative drivers available?
The people who participate in the HP Support Forum often recommend alternative drivers or workarounds that provide basic functionality for HP products that are not supported for a specific operating system. You can search existing forum threads for available options, or you can create a new thread to inquire about alternative options or workarounds.
Third-party forums and websites might suggest alternative driver solutions or workarounds that HP does not support that might work with your product. Take precautions to protect your computer from viruses or malware before you install any driver or software from a third-party.
caution:Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributers. If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website. Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.
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