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HP Printers - 'Used or Counterfeit ink cartridge Detected' or 'Counterfeit ink cartridge Advisory' Error

This document is for HP inkjet printers.
A Used or Counterfeit ink cartridge Detected, Counterfeit ink cartridge Advisory, or Used, Refilled, or Counterfeit ink cartridge Detected error message displays on the computer or printer control panel. The message is meant to indicate refilled or counterfeit ink cartridges, but it can also occur when a genuine HP ink cartridge is depleted or almost depleted.
The Used, Refilled, or Counterfeit ink cartridge Detected error message refers to Missed Rewards. HP Rewards are offered when you first install a genuine HP ink cartridge. If you receive this message long after you installed a new ink cartridge, you can disregard it.
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue.
Visit HP SureSupply to check ink or toner cartridge compatibility, or purchase replacement cartridges.
  1. Scroll to the bottom of the page, and then make sure the country/region location is correct.
  2. Follow the on-screen instructions to order new cartridges or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges from other retailers.
If using genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.
Step 2: Acknowledge the message, and then continue with the print job
Click or press No, OK, or Continue to dismiss the message. The printer continues with the print job.
You might have to dismiss the message every time you print.
If these steps resolved the issue, you do not need to continue troubleshooting.
Step 3: Reset the printer
If you still cannot print or if you are not able to dismiss the error message, reset the printer.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
     note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If these steps resolved the issue, you do not need to continue troubleshooting.
Step 4: Replace any empty or problem ink cartridges
Check the estimated ink levels through the printer software or control panel, and then replace any low or empty ink cartridges.
 note:
Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
If an ink cartridge is empty, you might continue to receive this error message every time you print until the empty ink cartridge is replaced. The error can occur once for every empty ink cartridge installed in the printer.
If you received this error with a new ink cartridge, the ink cartridge might be under warranty.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.

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