HP Customer Support
HP Wireless Printers - Mobile Printing with Android Print Solution (Android 4.3 and earlier)
HP's built-in print solution is available on Android 4.3 (Jelly Bean) mobile devices such as the HP Slate 7 tablet and the Samsung Galaxy S4.
Printing with the Android print solution
Follow these steps to print from a supported Android device using the HP's built-in solution for Android.
From a supported app, find the Print option from the app's menu, and then tap Print.
Find the option to select your printer. The Android device displays a list of printers that are available on the Wi-Fi network.
Find your printer on the Wi-Fi list, and then tap to select it. Once you select the printer, your device remembers the selection.
If your printer is not on the Wi-Fi list or if you want to use the wireless direct connection method instead, find your printer on the Wireless Direct list, and then tap to select it. Follow the on-screen instructions to complete the connection. Once your printer is connected, your device remembers the selection.
Make any changes to the available printing options, if desired.
Tap Print to send the print job to the printer.
Frequently asked questions (FAQs)
This section provides answers to frequently asked questions about the Android print solution.
What is the HP built-in print solution for Android?
Print securely to most network-connected HP printers with the HP Print Service Plugin, a built-in printing solution for Android and Kindle smartphones and tablets. HP's built-in print solution is available on Android 4.3 (Jelly Bean) mobile devices, such as the HP Slate 7 tablet and the Samsung Galaxy S4, and on Fire OS 3.0 (Mojito) devices, such as the Kindle Fire HD and Kindle Fire HDX tablets.
Does my HP printer support the HP built-in print solution for Android?
What is the difference between Wi-Fi and Wireless Direct printing?
Wi-Fi connection: If your device and the printer are connected to the same Wi-Fi network through an access point (for example, at home), printing through the Wi-Fi network is a preferred option.
Wireless direct: Wireless direct printing allows you to print directly to your HP printer without connecting to a Wi-Fi network.
What file formats can I print?
HP's built-in print solution for Android supports the following file formats:
Microsoft Office files
note:Available file formats vary for each Android device.
Which apps can I print from?
You can print from these applications on your Android device:
note:Available apps vary for each Android device.
The list of apps does not include one that I frequently use. Does that mean I cannot print from that application?
Currently, the Android device supports printing only from the applications listed. HP is working to develop support for additional applications.
What print options are available with HP's built-in print solution for Android?
These printing options are available:
Copies: Select the number of copies that you want to print.
Color mode: Select either the Color or Black & White/Mono option for your print output.
Double-sided printing: If your printer supports two-sided (duplex) printing, select None, Long-edge flip, or Short-edge flip.
Orientation: Select Auto, Portrait, or Landscape format.
Paper size: You can print on Letter, A4, 4x6-inch, 5x7-inch, or 10x5-cm paper.
Paper type: Select Plain Paper or Photo Glossy for your print output.
note:Available printing options vary for each Android device.
How do I cancel a print job that I already started?
To cancel the print job, open the print notification area, and then touch X.
How do I monitor print jobs and view the print queue?
To monitor jobs in the print queue, open the print notification area.
My HP printer showed an 'Out of Paper' or 'Paper Jam' message when I sent a print job. Why did my job not print even after I cleared the printer error?
When you send a print job from the Android device and your printer is in an error state, your mobile device waits for three minutes before canceling the print job. After clearing the error, send the print job again.
Does HP's built-in print solution for Android remember the printer I used last time?
Yes. Once a printer connects with a specific network, the printer recognizes that network for subsequent printing. After an Android device connects to a network for the first time, the device recognizes up to 10 printers on that network from then on.
I have both Wi-Fi and wireless direct network. How does the Android device find a printer?
When the Android device connects to a Wi-Fi network (access point), the device locates and displays the available printers on the access point. When the Android device is not connected to a Wi-Fi access point, the device locates and displays wireless direct printers.
My printer is connected to a wired (Ethernet) network. Can I still print to it from my Android device?
If your printer is on the same local network (or subnet) as the Android device, you can print to the printer.
Can I print from my Android device at any location?
Yes, you can connect to the Wi-Fi network (access point) at any location, and then use the Android device to print to the local printers. Alternatively, if you are not connected to an access point, the device discovers and prints to wireless direct printers near you.
How do I print Microsoft Office documents from an Android device?
For some Android devices, you can use the Android built-in print solution to print your Microsoft Office documents. If the Microsoft app on your Android device does not use the Android built-in print solution, you can use the HP ePrint mobile app to print your documents instead. Open the HP ePrint mobile app, and then select the document you want to print.
For more information about the HP ePrint mobile app, see the HP ePrint mobile app FAQs.
I changed the printer Bonjour service name on the Embedded Web Server (EWS). Why do I still see a different name when the Android device connects to the printer Wireless Direct network?
The printer Bonjour name you changed in the EWS is the Wi-Fi Bonjour name, not the Wireless Direct SSID. When you connect your Android device to the Wireless Direct network, you still have to choose the Wireless Direct SSID. You might be able to change the Wireless Direct Network SSID name through the EWS, as well.
Why does my printout split into two pages when I use the 4x6-inch or 5x7-inch setting and the landscape setting to print from the browser?
Webpage printing is supported by an Android component called Webkit. If the image is large enough, Webkit might span the image across two pages. This can occur in both portrait and landscape orientations. You cannot control this function through the Android device.
Can I send print jobs to different printers and get them printed simultaneously from my Android device?
Some Android devices do not have the capability to print multiple jobs at once. In those cases, all jobs print in sequence.
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