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HP Printers - Setting Up and Using HP ePrint

This document is for HP web-enabled printers that support HP ePrint.
HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. Simply email the document or photo you want to print directly to the printer.
Step 1: Check HP ePrint setup requirements
Before setting up your printer for HP ePrint, make sure the printer meets the following requirements. If the printer does not meet the requirements, the printer cannot use HP ePrint.
 note:
If you connect your printer with a USB cable, HP ePrint does not work.
  1. Make sure your printer supports HP ePrint.
    Look for an HP ePrint logo, button, or icon on the printer control panel.
    Examples of the HP ePrint logo
    Image: HP ePrint logo.
    Image: HP ePrint logo.
    If your printer control panel does not have an icon or button, navigate to the Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu, depending on your printer model.
    If you are unsure if your printer is supported, go to Mobile Printing Solutions Compatible with HP Printers.
  2. Make sure your computer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
  3. Make sure your printer is connected to the Internet.
    • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
    • If your printer is connected with a wireless connection, make sure the wireless feature is on, and the printer is connected to the same network as your computer.
      Some printers have a wireless icon and a blue light on the front of the printer. Make sure the light is on and not blinking.
Step 2: Turn on Web Services
Turning on Web Services from the printer control panel or the Embedded Web Server (EWS) allows your printer to communicate securely over the Internet with web-connected printing services, such as HP ePrint. Read the section that matches your printer control panel type for steps to turn on Web Services.
 note:
Web Services must be turned on and periodic firmware updates are required to use HP ePrint.
Step 3: Obtain the printer's email address
After you turn on Web Services, wait for the printer to print the Make the Most of Your Printer or Important Printer Setup Instructions page. The information page contains information about Web Services, and includes either your printer email address or the printer claim code.
Occasionally there is a delay when printing the information page. If you turned on Web Services, but the page does not print, wait 5 to 10 minutes. If it still does not print, turn off Web Services, and then turn on Web Services again, to obtain a new information page.
Locate the printer's email address on the information sheet, and then continue to the next step.
Figure : Example of the printer claim code from the information page
Image: Example of the printer claim code from the information page.
If a printer email address does not display on the information page, the printer's email address is the printer claim code in addition to @hpeprint.com. For example, 87ajush35evfl@hpeprint.com.
Step 4: Printing with HP ePrint
The HP ePrint service handles print jobs by sending documents and photos securely to the printer via email. You can send print jobs from your computer, laptop, tablet, or smartphone as long as you have an active Internet connection and an email account.
Make sure to review the following HP ePrint email requirements before you print:
  • Type the printer's email address in the To: field.
    If there are additional email addresses in the same field as the printer's email address, the HP ePrint server cancels the print job. For additional recipients, type the email address in the Cc: field.
  • Type a subject in the subject line. A blank email subject line might cause the HP ePrint server to cancel the print job.
    Email subject lines do not print.
  • The total size of the email must be 10 MB or less, including attachments.
  • No more than 10 attachments per email print job.
  • The following are supported document file types: text (.txt), PDF, HTML, Microsoft Word (.doc and .docx), Microsoft PowerPoint (.ppt and .pptx), and Microsoft Excel (.xls and .xlsx).
  • The following are supported photo file types: .bmp, .gif, .jpg, .png, and .tiff.
  • Photos must have a horizontal and vertical resolution of 100 pixels or higher.
  • Digitally signed, encrypted, or password protected documents are not supported by HP ePrint.
  • OpenOffice files are not supported by HP ePrint.
  • Duplex printing (printing on both sides of the page) is not supported by HP ePrint.
  • You cannot print email attachments without printing the email also.
  • Time stamps from the HP ePrint server do not accurately reflect when the print job was created or printed.
Frequently Asked Questions (FAQs)
Review the following list of frequently asked questions about setting up and using HP ePrint services.

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