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HP Support

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HP 7, HP Slate 7 Tablets - Tablet Locks up or Freezes (Android 4.1/Jelly Bean)

This document applies to HP tablets with Android 4.1/Jelly Bean operating system.
This document can help you find and troubleshoot problems that cause the tablet to stop responding, freeze, or lock up.
Before you begin troubleshooting your HP tablet
If an error message displays on the screen, write down the error message exactly as it appears. Restart the tablet and search the Internet using the exact text from the error message to find a solution.
Find a fix that matches your tablet's symptom
Choose a symptom from the list below that best describes the error condition you are experiencing.

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Prefer to troubleshoot on your own?

Consumer Community

Consumer Community

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Enterprise Business Community

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Country: United States

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