hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Alert
    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP 7, HP Slate 7 Tablets - Tablet does not start (Android 4.1/Jelly Bean)

This document applies to HP tablets with Android 4.1/Jelly Bean operating system.
This document provides possible solutions to tablet startup issues. Follow the steps in this document step-by-step to help isolate the problem and find the most appropriate help.
Step 1: Performing a hard restart on HP tablet
A hard restart can resolve many tablet startup issues. If your tablet does not start, try a hard restart.
To perform the hard restart: Press and hold the power button for more than eight seconds. After the tablet fully shuts down, press the power button again to restart.
If the tablet does not start, continue with the next step.
Step 2: Charging the battery on HP tablet
Charge the battery using the AC adapter that came with the tablet. Allow the battery to charge for 30 minutes or more, and then attempt to turn on the tablet again.
If the tablet does not start, continue with the next step.
Step 3: Finding a fix that matches the symptom your HP tablet is experiencing
Read from the following list of symptoms. If you find a symptom that matches the condition of your tablet, then follow those instructions.
Step 4: Contacting HP about servicing a tablet
If the steps in this document have not resolved the startup problem, Contact HP to have your tablet serviced.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
United States

hp-detect-load-my-device-portlet

Actions
Loading...