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HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection in Windows

This document applies to HP All-in-One printers with a USB connection for the Windows operating system.
When you try to scan in Windows, you experience one of the following conditions:
  • When you try to scan from the HP software, the HP Scan window does not open and the printer does not scan the image. A scan connection, communication, or initialization error message might also display.
  • When you try to scan from the front panel of the printer, the message 'Communication or connection to the computer is lost; or the software is not properly installed' might display.
  • When you try to run the HP Print and Scan Doctor, a red X () displays next to Windows Image Acquisition (WIA) and the HP Print and Scan Doctor is unable to fix the issue.
Follow the troubleshooting steps for your operating system to help resolve the issue. After each solution, try your scan job again. If you are able to scan successfully, the issue is resolved, and you can stop troubleshooting.
Related links
If you are not able to scan successfully, you can try to scan without HP software. Select your operating system for more information.

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Country: United States