note:To purchase paper in the United States and Canada, go to the HP Store.
note:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal streaks and vertical streaks in the printout
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Figure : Horizontal streaks in printout
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Continue with the following troubleshooting steps if your printout contains horizontal streaks, or other print quality issues besides vertical streaks.
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Figure : Vertical streaks in printout
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Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or see Vertical Bands, Lines, or Streaks in Copies or Scansto resolve the issue.
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note:Make sure that the colored dot on the cartridge label matches the colored dot on the slot.
caution:Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
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Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.
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note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.