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HP Support

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HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)

This document pertains to HP computers using a wireless network (a router) with Windows 8.
Wi-Fi networking is a convenient way to access the Internet. However, a lot of things that can go wrong when using a wireless connection and it can be frustrating when the connection is slow, intermittently drops, or cannot connect. The steps in this document provide tools that have been found helpful in solving many problems that can occur with wireless network and Internet connections.
Step 1: Use automatic troubleshooting
Tools by HP or Microsoft can be used to automatically test and fix for a large variety of wireless conditions. If your HP computer came with Windows 8, use HP Support Assistant as it has special code specifically designed for HP computers. If your computer does not have HP Support Assistant, use the automated troubleshooter that is built into Windows 8.

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Prefer to troubleshoot on your own?

Consumer Community

Consumer Community

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Enterprise Business Community

Enterprise Business Community

Join HP's community of business and IT professionals to help solve problems, exchange ideas, and learn best practices from your peers. Worldwide discussions in English. Visit now >


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Country: United States

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