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Using and Troubleshooting the TouchPad or ClickPad (Windows 8)

This document pertains to HP notebooks using Windows 8.
 note:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
A TouchPad or ClickPad is a pointing device with a touch-sensitive surface located on the palm rest of the notebook. On some notebooks, the right side of the TouchPad has a vertical line that indicates a scroll function. Additionally, two or more buttons that function as left and right buttons on a conventional mouse pointing device usually accompany the TouchPad. On ClickPads, clicking the lower left or lower right corners functions as left or right buttons on a conventional mouse pointing device.
    Figure : Example TouchPad - Not all features are available on all PCs.
    Graphical image of a full-featured Touchpad.
  1. TouchPad LED
  2. Touch-sensitive area
  3. Left-click button
  4. TouchPad on/off button
  5. Vertical scroll zone
  6. Right-click button
Figure : Example ClickPad
Example ClickPad
The TouchPad can be configured to interpret various gestures on its surface as different actions. For example, if the TouchPad has been configured to do so, a two-finger leftward swipe while browsing a website takes you to a previously viewed page; or, double-tapping the TouchPad while the cursor hovers over a text file opens the file in your default text editor.
You can adjust the sensitivity of the TouchPad, enable or disable the features and gestures, and change the functionality of the buttons.
 note:
HP constantly improves its products and provides software updates. HP recommends periodically checking for software, drivers, and system BIOS updates to ensure you get the maximum functionality out of your notebook and TouchPad pointing device. To learn how to find the latest software and drivers, please see the section Updating the driver through Windows Update or the HP document Obtaining Software and Drivers.
Common TouchPad gestures
The most commonly used TouchPad actions are gesture-based and provide shortcuts for quickly navigating in and working with windows and files. Most TouchPad models and software can perform all the gestures listed. In some cases these features are disabled in the TouchPad software, and only need to be enabled or configured.
swipe your finger across the TouchPad to move the cursor on the screen.
Tap the TouchPad once to single-click and twice to double-click the cursor.
To rotate an image or portion of the screen, place two fingers on the TouchPad and then rotate them.
TouchPad rotation only works in those applications that already have a rotate function, such as a photo browser.
To drag-and-drop an item, tap the TouchPad twice to select the item, swipe your finger to move it, and then lift your finger to release it.
To scroll a window, a screen, or a list, place two fingers on the TouchPad, then swipe them from side to side or up and down. Lift your fingers to stop scrolling.
To zoom-in or -out while working in a window, place two fingers on the TouchPad and move them outward to zoom-in and inward to zoom-out.
TouchPad zooming only works in those applications that already have zoom functions, such as a photo browser or word processor.
Opening the TouchPad or ClickPad properties page in Windows 8
TouchPad and ClickPad configuration options are located on the TouchPad properties page. Use the following steps to open the properties page and enable or disable individual gestures.
  1. From the Start screen, type personalize to open the Search charm, and select Personalize your computer from the search results.
    Figure : Personalize your computer
    The search for Personalize your computer
  2. In the Personalization window, click the Change mouse pointers link to open Mouse Properties.
    Figure : Change mouse pointers
    The change mouse pointers link in Personalization
    The Mouse Properties screen opens.
  3. Click the Device Settings or the ClickPad Settings tab of Mouse Properties. If you have a Synaptics device, the tab includes the Synaptics icon .
    Figure : Device Settings
    Image of Mouse properties page with Settings and Device Settings highlighted.
  4. Click Settings to open the Properties window.
    You can adjust the TouchPad settings for scrolling, clicking, sensitivity, edge behaviors, and gesture actions to suit your personal preferences.
     note:
    Not all notebooks use a Synaptics TouchPad or ClickPad; however, all touchpads have similar features and configuration options.
    Figure : ClickPad Properties page
    Image of touchpad properties page for Synaptics TouchPads.
  5. The Properties window is divided into three areas to help you with TouchPad or ClickPad configuration.
    • The left side of the window lists gestures and actions. Click to highlight individual gestures or actions. When highlighted, select the Help icon to find out more information or select the Settings icon to change the settings.
    • The lower right side shows the finger movement associated with the gesture or action.
    • The upper right side shows the on-screen response to the finger movements.
  6. Turn on or off individual gestures by clicking on the checkbox next to each item. A checkmark in the checkbox indicates that gesture is enabled.
Enabling a TouchPad or ClickPad in Windows 8
Follow these steps to turn on, or enable, a TouchPad or ClickPad in Windows 8.
  1. Click the Device Settings or the ClickPad Settings tab of Mouse Properties. If you have a Synaptics device, the tab includes the Synaptics icon .
    Figure : Device Settings
    Image of Mouse properties page with Settings and Device Settings highlighted.
  2. Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.
     note:
    If you wish to turn off TouchPad, click Disable.
Button clicking using a TouchPad or ClickPad in Windows 8
The TouchPad has dedicated left- and right-click buttons give you the same functionality as the buttons on an external pointing device. The ClickPad uses the lower left and lower right side of the pad as the left- and right-click buttons. You can also tap and drag an item in the same way as you click and hold the left button on an external pointing device to drag an item around the screen. Clicking and tapping are enabled and pre-configured by default.
Scrolling using a TouchPad or ClickPad in Windows 8
Dedicated horizontal and vertical scroll gestures allow you to scroll inside a program window. These are enabled and pre-configured by default. You can customize and adjust how you scroll using one finger or two fingers and how the TouchPad or ClickPad responds to gestures near the edge.
Navigating using multi-finger gestures in Windows 8
MultiFinger gestures provide shortcuts to frequently used applications or easy navigation within an application. To customize these gestures from the properties page, click the Arrow icon , to the left of the MultiFinger Gestures checkbox to open the MultiFinger options. If the checkbox next to MultiFinger Gestures does not contain a check mark, click the checkbox until a check mark displays.
Adjusting TouchPad or ClickPad pointing sensitivities in Windows 8
Pointing settings allow you to adjust how the pointer moves in response to your gestures. Pointing includes Sensitivity, Momentum, and Accessibility features.
To customize these settings from the properties page, click the Arrow icon to the left of Pointing to open the Pointing options. For more information on opening the properties page go to the TouchPad or ClickPad properties page in Windows 8 section of this document.
Preventing accidental clicks (mouse cursor moves while typing) in Windows 8
The sensitivity of your touchpad may lead to inadvertent clicks or the cursor jumping around on the screen. To reduce the likelihood of the cursor jumping due to accidentally brushing the Touchpad, try one of the following recommendations.
Adjust the Touchpad delay settings to reduce accidental touches. To adjust the delay settings:
  1. From the Start screen, type touchpad to open the Search charm, and select Mouse and touchpad settings from the search results.
    Figure : Mouse and touchpad settings
    Mouse and touchpad settings
  2. Click to open the menu under Touchpad.
    Figure : Open the Touchpad Menu
    Open the Touchpad Menu
  3. Select a longer delay to reduce the likelihood of accidental cursor jumps and clicks.
    Figure : Touchpad Medium delay selected
    Touchpad Medium delay selected
  4. If problems continue, reduce TouchPad sensitivity. Use the information included in the TouchPad or ClickPad Sensitivity in Windows 8 section in this document to reduce Touchpad sensitivity.
Turning all TouchPad gestures off and on in Windows 8
If you want the TouchPad to function like a standard notebook mouse that does not use gestures, you can turn off these features.
To turn all gestures off:
  1. From the desktop screen, right-click the Synaptics Pointing Device icon , or other pointing device icon in the Windows system tray.
  2. Select Disable Gestures.
    Figure : Turning gestures off
    Image of Taskbar icon for pointing device properties with Disable Gestures highlighted.
To turn gestures back on, simply deselect Disable Gestures in the pop-up menu.
Disabling the TouchPad or ClickPad
On some notebooks, the TouchPad can be turned off by pressing an on/off button located near the TouchPad. If the notebook does not have an on/off button, you can still disable the TouchPad using the Mouse Properties screen.
 note:
You need to use an external mouse or some other pointing device to control the pointer when the TouchPad is disabled.
To disable the TouchPad:
  1. From the Start screen, type personalize to open the Search charm, and select Personalize your computer from the search results.
    Figure : Personalize your computer
    The search for Personalize your computer
  2. In the Personalization window, click the Change mouse pointers link to open Mouse Properties.
    Figure : Change mouse pointers
    The change mouse pointers link in Personalization
    The Mouse Properties screen opens.
  3. Click the Device Settings tab of the Mouse Properties screen, and then click the Disable button to turn off the TouchPad.
    Figure : Disabling the TouchPad
    Image of mouse properties with Disable highlighted.
    The TouchPad can be re-enabled when needed.
Troubleshooting when TouchPad does not work in Windows 8
There are several options for troubleshooting your TouchPad when it is not working. Use the following steps, until a solution is found.
  1. On some touchpads you can turn on or off the TouchPad by double tapping in the upper left corner of the TouchPad. Double tap to turn the TouchPad on, repeat to turn the TouchPad off.
    Figure : TouchPad On/Off Switch
    TouchPad On/Off Switch
  2. Perform a hard reset by following the steps in the HP document Performing a Hard Reset or Forced Reset. A hard reset clears the driver instructions. Your computer rereads all instructions from the drivers and software stored in the Operating System which can solve some problems.
  3. Be sure you have the latest drivers for your TouchPad. Use the following steps to install the latest drivers.
    1. Go to the HP Drivers and Downloads webpage. Enter your computer model number and then click Go.
    2. Select your computer model from the list of results.
    3. Select your operating system from the drop down menu and then click Next.
    4. Scroll down to select the driver category Driver - Keyboard, Mouse and Input Devices.
    5. Click the Download button next to the appropriate TouchPad or ClickPad driver. The file downloads to your Downloads folder
    6. Open your Downloads folder and double-click to install the latest driver. Follow on-screen instructions to complete the installation.
  4. Return the computer to a software configuration when the TouchPad was working by restoring the system to a time when the touchpad was working correctly. For more information go to Using Microsoft System Restore (Windows 8).
Updating the driver through Windows Update
If you are unable to turn on a TouchPad or ClickPad on your laptop, follow these steps to find and install updated software and hardware drivers for your computer with Windows 8:
  1. From the Start screen, type control panel to open the Search charm, and then select Control Panel from the search results.
    Figure : Search results
    Search charm with Control Panel selected
  2. Click System and Security.
    Figure : Control Panel
    Control Panel with System and Security selected
  3. Click Windows Update in the System and Security window.
    Figure : System and Security
    System and Security with Windows update selected
  4. Click one of the following options, if presented, on the Windows Update window:
    • Important updates installs security updates or updates that are important to the health of your computer.
    • Optional updates allows you to select driver updates or updates that are optional. It is a good idea to download and install optional driver updates, especially if you have changed the Windows edition on your computer.
    Figure : Windows Update
    Windows Update with Important and Optional update selections called out
  5. Select the updates that you wish to install, and then click OK.
  6. Click Install updates.
    The updates install.
    Figure : Install updates
    Image: Install updates
  7. Restart the computer.

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