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HP PCs - Troubleshooting HP System Recovery Problems (Windows 8)

This document pertains to HP computers with Windows 8.
Performing a full system recovery takes time (two to four hours, depending on the model of computer) and transfers a large amount of data. With so much data to move, problems can sometimes occur. Use this document to resolve recovery issues in Windows 8.
 caution:
A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery.
 caution:
If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive.
 note:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
Troubleshooting your HP notebook computer
A system recovery can be a long process and problems can sometimes occur.
Follow the instructions in the section that best describes your recovery type to troubleshoot recovery problems.
Troubleshooting a recovery started from the hard drive
The following sections describe how to troubleshoot a recovery started from the hard drive. Choose the section that applies to your situation.
Troubleshooting a recovery started from CD or DVD
The following sections describe how to troubleshoot a recovery started from a CD or DVD. Choose the section that applies to your situation.
For more information about the error, refer to the section that matches the error code.
These errors can occur due to the following conditions:
  • Using the wrong recovery discs, such as those that you created or ordered for another computer.
  • The configuration data on the motherboard or hard drive was not correctly configured at the factory when the computer was manufactured.
  • The motherboard on your computer was replaced with a motherboard that is not the same replacement part. If so, you must install a new operating system or replace the motherboard with the original type.
If this error opens and you are using discs that were ordered from HP or that HP Support sent, find out if you have the correct recovery discs (that HP sent) using the following steps:
  1. Get the software build number for your computer:
    • On the Start screen, click the Desktop tile. Look for the build number information on the lower, right corner of the Windows desktop.
    • If your computer cannot open Windows, you can find a software build number on a sticker found on the outside of the computer case.
  2. Compare the software build number to the build number on the recovery discs.
    • If the software build number matches the number on your recovery discs and the recovery still fails with this error, HP needs to service the computer before you can recover it.
    • If the number on the recovery discs is not the same as the software build number, see the HP support document Looking for HP Recovery Discs or an HP USB Recovery Drive. Make sure the numbers on the recovery disc do not match the software build number before ordering new discs.
Troubleshooting your HP desktop computer
A system recovery can be a long process and errors can occur.
Follow the instructions in the section that best fits your recovery type to troubleshoot recovery problems.
Troubleshooting a recovery started from the hard drive
The following sections describe how to troubleshoot a recovery started from the BIOS or the Recovery Manager. Choose the section that applies to your situation.
Troubleshooting a recovery started from CD or DVD
The following sections describe how to troubleshoot a recovery started from CD or DVD. Choose the section that applies to your situation.
Troubleshooting a recovery started from a USB drive
The following sections describe how to troubleshoot a recovery started from a USB drive. Choose the section that applies to your situation.
Other errors occur during the recovery process
If there are corrupt areas on the hard disk drive, errors can occur during recovery. If you are still able to use Windows, use the Hardware Diagnostic Tools to diagnose the problem. Follow the steps in this section to resolve the problem.
Testing the hard drive for problems
A failing hard drive might cause intermittent problems during the recovery process. HP Support Assistant and HP PC Diagnostics UEFI both provide access to tests that can check for hardware failures. HP Support Assistant is accessed through Windows and HP PC Diagnostics UEFI is accessed by pressing the F2 key while the computer is starting.
HP PC Hardware Diagnostics UEFI enables you to test the main components on your computer using quick tests or longer, more comprehensive tests. You can use HP PC Hardware Diagnostics UEFI even if the computer does not open to Windows. Follow these steps to run the hardware diagnostics tests:
  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer, and then immediately press the F2 key repeatedly, about once every second, until you see one of the following screens:
HP PC Hardware Diagnostics UEFI
If this screen is displayed, continue with the Hard disk test in UEFI.
HP Basic System Diagnostics
If this screen is displayed, see Basic hardware diagnostics tests.
Frequently asked questions about creating HP recovery media
Why do I get the message, "Recovery disc has been created"?
I get an error when creating discs, what can I do?
When I try to create a USB flash drive, it does not detect my USB storage device. Why?
When I create HP Recovery media, does it save software I installed... like Office?

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Country: United States

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