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HP PCs - How to Recover Your Forgotten Password (Windows 8)

This document pertains to HP computers with Windows 8.
The sign-in password prevents unauthorized access to Windows. If you forget your sign-in password, you are prevented from accessing Windows.
Use this document to help you recover or reset the password you use to sign in to Windows 8. Read the following sections that apply to the method you use to sign in to Windows.
 note:
HP SmartFriend is a support service that can help you recover or reset the password you use to sign in to Windows 8. For more information, see HP SmartFriend.
Recommended: Use a Microsoft connected account to log-in to Windows
Are you using a Microsoft connected account to log in to Windows? Did you use an email address to set up the Windows account?
HP recommends using a ‘connected account’ with Microsoft to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft or Hotmail email address to set up a connected account. Any email address will work.
For steps to create a Microsoft connected account in Windows 8 see Managing User Accounts and Logins (Windows 8).
 caution:
If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.
If you prefer to use a local user account, HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and you forget your password, you may be directed to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.
 note:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

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