HP PCs - How to Recover Your Forgotten Password (Windows 8)
This document pertains to HP computers with Windows 8.
The sign-in password prevents unauthorized access to Windows. If you forget your sign-in password, you are prevented from accessing Windows.
Use this document to help you recover or reset the password you use to sign in to Windows 8. Read the following sections that apply to the method you use to sign in to Windows.
note:HP SmartFriend is a support service that can help you recover or reset the password you use to sign in to Windows 8. For more information, see HP SmartFriend.
Recommended: Use a Microsoft connected account to log-in to Windows
Are you using a Microsoft connected account to log in to Windows? Did you use an email address to set up the Windows account?
HP recommends using a ‘connected account’ with Microsoft to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft or Hotmail email address to set up a connected account. Any email address will work.
For steps to create a Microsoft connected account in Windows 8 see Managing User Accounts and Logins (Windows 8).
caution:If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.If you prefer to use a local user account, HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and you forget your password, you may be directed to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.
note:If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
Before you begin
Before attempting to reset your computer account password, make sure that you are using the correct keyboard layout to enter the password. Also, try all available methods to sign in to your account.
Passwords are case-sensitive: Toggle the caps lock key and try entering your password again.
Check the keyboard input method: In Windows 8, the keyboard layout can be changed on the sign-in screen. If you have more than one keyboard layout set up in Windows, make sure that you are using the correct keyboard input method to type your password. In the bottom right corner of the sign-in screen, click the keyboard layout notification to view the current settings, and select a different keyboard layout if needed.
Use an alternative sign-in option (if available): If you set up a picture password and/or PIN code for your account, try entering your password using another method that you might remember. On the sign-in screen, click Sign-in options. Click an icon to choose Picture password, Password, or PIN. You are allowed up to five attempts of entering the picture password and five attempts of entering the PIN before those sign-in options become unavailable. The options will be restored after a successful sign-in to Windows. The regular password sign-in option remains available after the other options are eliminated.
What type of account did you create?
Windows 8 features the option to sign in to your computer using either a Microsoft connected account or a local user account. Accounts can be accessed using a regular password, or (if created) a picture password or a four-digit PIN code. For more information about user accounts see Managing User Accounts and Logins (Windows 8)
Did you use an email ID to set up the account?
You probably have a Microsoft account connected to your PC. Follow the steps below to resolve your issue. You can follow these steps on any device connected to the Internet.
This video shows how to change your Windows 8 account password from any computer on the Internet
Reset your Microsoft connected account online
Open an Internet browser and navigate to the Microsoft Reset your password Web page: https://account.live.com/password/reset.
- Select I forgot my password, and then click Reset your password.
- Follow the on-screen instructions to reset your password.When the password is reset, you will be able to use your Microsoft account with the new password to sign in to Windows 8. Make sure your computer is connected to the Internet before you attempt to sign in.
You probably have a local PC account and you may be able to reset your password using a password reset disk if one has already been created. Continue to the next step for instructions for reseting your password.
Reset your local user account password using a password reset disk
If you have forgotten the password of your user account, and you are unable to sign in to your account, you can reset the password by using password reset media. If password reset media was previously created, find the disk or USB flash drive and use the following steps to reset the local account password.
Video of resetting a local user account password with a password reset disk
note:This method applies to local accounts only. A password reset disk will not reset a Microsoft account password. If you do not have a password reset disk, use one of the other sections in this document to access Windows.If you do not have a password reset disk, use one of the other sections in this document to access Windows.
Turn on the computer and attempt to enter the sign-in password at the Windows sign-in screen.
If the password was entered incorrectly, a message displays stating the user name or password is incorrect. Click OK.
Insert your password reset disk, and then click Reset password.
The Password Reset Wizard displays. Click Next.
Select the password key location from the drop-down menu, and then click Next.
6. In the spaces provided, type a new password, type it again to confirm, and create a password hint to help you remember the password in the future. When done, click Next.
7. If the password was reset successfully, click Finish.
8. Use the new password to sign in to Windows. You do not need to create a new password reset disk for the new password.
Changing the local user account password from another user account
If you have forgotten the password of your user account and you are unable to sign in to your account, you can change the local user account password. Use the following steps if there is another account on the system that has administrator rights. You may need help from the owner of the account.
This video shows how to change a local user account password using an administrator account
Sign in to another account that has administrator rights.
From the Start screen, type control panel to open the Search charm, and then select Control Panel from the search results.Figure : Control PanelThe Control Panel opens.
Click User Accounts and Family Safety, and then click User Accounts.Figure : User Accounts
Click Manage another account.Figure : Manage another account
Click the account with the forgotten password.Figure : Choose the account to change
Click Change the password.Figure : Change the password
Type the new password. Enter the password again to confirm.
Type a password hint to help you remember the password in the future.
Click Change password.Figure : Change passwordYou can now sign in to the account using the new password.
Accessing your account when no other option is available
If you do not have a Microsoft connected account, there are no other accounts in Windows with administrator rights, and you do not have a password reset disk, try these other options:
You can perform an HP System Recovery to completely erase all files, including local account password information, and go back to the way the system was when it was first purchased. For more information, see Performing an HP System Recovery (Windows 8)
Call local computer repair and service stores. Local stores may offer password recovery services for a fee.
If you are unable to locate a local service to recover your password, one alternative may be to obtain password recovery software. This software is not available from HP and using password recovery software is done at your own risk.
caution:Some Web sites that claim to offer password recovery services might steal private information or install malicious software on your computer. Research thoroughly and use a trusted site if you decide to use this method.
For more information about user accounts see Managing User Accounts and Logins (Windows 8).
For more information about forgotten Microsoft passwords, see Microsoft Support article 189126, Microsoft policy about lost or forgotten passwords (in English).
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