hp-support-head-portlet

Actions
Loading...

HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Alert
    Need help after upgrading to Windows 10?

    Here are solutions to common problems seen after upgrading.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP PCs - Windows Safe Mode (Windows 10, 8)

This document pertains to HP and Compaq computers with Windows 10 or Windows 8.
Safe Mode is a diagnostic mode that allows you to use Windows with basic drivers. If you encounter errors or software problems in Windows, restarting in Safe Mode allows you to continue working and troubleshoot the problem. The Safe Mode feature does not install any software.
In Safe Mode, Windows might look different because Safe Mode uses a low graphics mode for the display. Also, the words Safe Mode display in the four corners of the screen.
 note:
Depending on your version of Windows, some graphics and information in this document might vary slightly.
Entering Safe Mode from Windows
Enter Safe Mode from Windows using the following steps.
Entering Safe Mode from outside Windows
When Windows fails to start properly, you might be prompted to start in recovery mode. When this happens, the Choose an option screen displays.
If the Choose an option screen does not display, shut down your computer. Turn on your computer and repeatedly press the esc key until the Startup Menu opens. Begin a System Recovery by pressing F11, then use the following steps to open Windows in Safe Mode:
  1. If prompted, select your keyboard layout, then from the Choose an option screen, click Troubleshoot.
    Figure : Choose an Option screen with Troubleshoot selected
     Troubleshoot selected on the Choose an Option screen
  2. Click Advanced options.
    Figure : Troubleshoot screen with Advanced options selected
    Advanced options selected in the Troubleshoot screen
  3. Click Startup Settings. If the Startup Settings option does not display, follow the steps for starting Safe Mode in the Entering Safe Mode without access to Startup Settings section.
    Figure : Advanced options with Startup Settings selected
    Startup Settings selected in the Advanced options window
  4. Click Restart.
    Figure : Startup Settings screen
     Startup Settings screen with Restart button selected
    The computer restarts and another Startup Settings screen opens showing a list of different startup options.
  5. Choose the safe mode option you want from the Startup Settings menu:
    • Press the F4 key for Enable Safe Mode. Safe Mode starts Windows with a minimal set of drivers and services.
    • Press the F5 key for Enable Safe Mode with Networking. Safe Mode with Networking starts Windows in Safe Mode with additional network and services for accessing the Internet and other computers on your network.
    • Press the F6 key for Enable Safe Mode with Command Prompt. Safe Mode with Command Prompt starts Windows in Safe Mode with a Command Prompt window instead of the Windows interface. This option is generally used only by IT professionals.
    Figure : Startup Settings screen
     Startup Settings screen showing the menu of available startup options
  6. If prompted, select your keyboard language type and sign in with an account name that has administrator rights.
    The computer opens the desktop in Safe Mode.
  7. When finished troubleshooting, exit Safe Mode by clicking Start.
  8. Click Power, then select Restart.
    The computer starts normally.
Entering Safe Mode without access to Startup Settings
In some cases, the Startup Settings option on the Advanced options screen does not display. Open Windows in safe mode using Command Prompt.
  1. Turn on your computer and repeatedly press the esc key until the Startup Menu opens.
  2. Begin a System Recovery by pressing F11. If prompted, select your keyboard layout.
  3. The Choose an option screen displays. Click Troubleshoot.
    Figure : Choose an Option screen with Troubleshoot selected
    Troubleshoot selected in the Choose an Option screen
  4. Click Advanced options.
    Figure : Troubleshoot screen with Advanced options selected
    Advanced options selected in the Troubleshoot screen
  5. Select Command Prompt to open the Command Prompt window. You might need to select your account and enter your password to continue.
    Figure : Advanced options with Command Prompt selected
    Command Prompt selected in the Advanced options screen
  6. After the command system prompt, enter the command for the safe mode option you want. Enter the information exactly.
    • Enable Safe Mode - Type:
      bcdedit /set {default} safeboot minimal and press Enter.
    • Enable Safe Mode with Networking - Type:
      bcdedit /set {default} safeboot network and press Enter.
    • Enable Safe Mode with Command Prompt - Type:
      bcdedit /set {default} safeboot minimal and press Enter:
      bcdedit /set {default} safebootalternateshell yes and press Enter.
    The computer responds with The operation completed successfully when you have entered the command correctly.
    Figure : Enable Safe Mode from Command Prompt
     Safe Mode enabled from the Command Prompt
  7. Close the Command Prompt window by clicking the X in the upper right corner of the Command Prompt window.
  8. The Choose an option screen displays. Select Continue and sign in to Windows with your account name and password.
    The computer opens the desktop in Safe Mode.
Exiting Safe Mode
In most cases, you can exit Safe Mode by restarting your computer. When you have entered Safe Mode using Command Prompt, restarting your computer does not exit Safe Mode. If your computer is stuck in Safe Mode, use the following steps to return to normal operation.
  1. Shut down your computer, then turn on your computer and repeatedly press the esc key until the Startup Menu opens.
  2. Begin a System Recovery by pressing F11. If prompted, select your keyboard language type.
  3. The Choose an option screen displays. Click Troubleshoot.
    Figure : Choose an Option screen with Troubleshoot selected
    Troubleshoot selected on the Choose an Option screen
  4. Click Advanced options.
    Figure : Troubleshoot screen with Advanced options selected
    Advanced options selected on the Troubleshoot screen
  5. Click Command Prompt to open the Command Prompt window. You might need to select your account and enter your password to continue.
    Figure : Advanced options with Command Prompt selected
    Startup Settings selected in Advanced options window
  6. Type the following command to exit Safe Mode:
    bcdedit /deletevalue {default} safeboot and press Enter.
    Figure : Exit Safe Mode command in Command Prompt
     Command Prompt with Exit Safe Mode command
  7. Close the Command Prompt window by clicking the X in the upper right corner of the Command Prompt window.
  8. The Choose an option screen displays. Select Continue.
    The computer starts normally.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
United States

hp-detect-load-my-device-portlet

Actions
Loading...