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Webcam Troubleshooting (Windows 8)

This document pertains to HP desktop tower computers with Windows 8.
An external USB Webcam can be used with a desktop computer to capture video motion or still images. A webcam is a video input device, similar to a scanner or camera, and will not work unless you have software that works with your webcam hardware. The two most common types of software that use webcams are Internet messaging software (for making video calls over the Internet) and video editing software (for creating and sharing video files).
 note:
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
Tips for webcams
  • Do not enter standby and then wake the system immediately, before the power light turns yellow. If so, the webcam may not function correctly until the computer is restarted. To avoid this issue, allow the system to fully enter standby before waking up the system.
  • Make sure the webcam drivers and software are compatible with Windows 8.
  • Make sure you install any webcam software from the CD before you plug the webcam in to the computer. Without the software, the webcam may not be recognized by the computer and this can cause error messages.
  • If the camera does not display Connected to computer, disconnect the webcam, wait for a minute, and then reconnect your camera.
  • Try testing the webcam on another computer. If it functions properly on a different computer that has the same operating system, then you may need to install hardware drivers for the computer to work with the webcam. If an external webcam fails to work on several computers, your webcam may be defective. Contact the webcam manufacturer for specific diagnostic information and troubleshooting instructions.
  • Your webcam may not work properly across some network firewalls in Internet chat software. If you have trouble viewing or sending video to someone, make sure the software that you are using has access through your firewall. Refer to the support information for the firewall or contact a network administrator for assistance.
  • If video from the webcam skips while video conferencing, reduce the size of the image, close all other applications and background tasks, and limit your Internet browsing or streaming to preserve bandwidth. Dial-up Internet connections lack the data transfer capacity to handle both video and voice simultaneously. A broadband Internet connection is highly recommended for video messaging.
Use one of the following sections to learn more about webcam troubleshooting:

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