HP Photosmart 7520 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 15 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.

1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.
2. On the product control panel, touch the Settings icon (), and then touch Tools.
3. Touch Printer Status Report. The product prints the test page.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

1. Remove the stack of paper from the tray.
2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

   note:

   If you find obstructions in the paper path, skip to the section on cleaning the rollers.

3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
5. Tap the stack of paper on a flat surface to align the edges.
6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

   note:

   You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

note:

To purchase paper in the United States and Canada, go to the HP Store.

1. Raise the photo tray.
2. Slide the paper width guides to their outermost positions.
   Figure : Slide paper width guides to their outermost positions

   
3. Load a stack of plain paper into the tray with the short edge facing toward the product and the print side down (if the paper has a print side). Push the stack into the tray until it stops.
   Figure : Load paper into the tray

   
4. Slide the paper width guides until they rest against the edges of the paper.
   Figure : Slide the paper width guides against the edges of the paper

   
5. Close the photo tray and the paper tray, pull the tray extender toward you, and then extend the paper catch until it is fully extended.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

1. Gather the following materials:
   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the printer)
2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.
3. Press the Power button () to turn off the printer.
4. Disconnect the power cord from the rear of the printer.
5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.
   Figure : Remove the duplexer
   
   1. Push the duplexer to the left
   2. Pull out the duplexer
6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Clean the rollers in the rear of the printer

   
8. Allow the rollers to dry for 10 or 15 minutes.
9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.
   Figure : Check the rollers on the duplexer

   
10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.
    Figure : Reattach the duplexer

    
11. Reconnect the power cord to the rear of the printer.
12. If the printer does not turn on automatically, press the Power button () to turn it on.

• If the test page prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.
• If the test page prints, but the original document does not, continue with the next solution.
• If the test page does not print, try printing the report again. Listen for the rubber paper rollers; you should be able to hear them rotating. Then try to slowly push the paper farther into the tray until the rollers pick up the paper. Be careful not to push the paper in too far, which can cause a paper jam.
  • If the test page prints when you slowly push the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.
  • If the test page does not print when you slowly push the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with next solution.
  • If the paper feeds through the printer only when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with the next solution.

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 15 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

1. Remove the photo paper from the photo tray.
2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the photo paper from engaging with the rollers. Even small pieces of photo paper can cause paper feed issues.

   note:

   If you find obstructions in the paper path, skip to the section on cleaning the paper rollers.

3. Examine the condition of the photo paper, and then replace any ripped, dusty, curled, wrinkled, or bent photo paper.
4. Make sure that all the photo paper in the stack is the same size and type. Never load mixed types of photo paper in the photo tray. The printer can process only one type of photo paper at a time.
5. Tap the stack of photo paper on a flat surface to align the edges.
6. Make sure that the stack of photo paper contains 5 or more sheets of photo paper.

   note:

   You need to use 5 sheets or more of photo paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading photo paper according to the paper tray capacity specifications for your printer.

note:

To purchase paper in the United States and Canada, go to the HP Store.

1. Grasp the photo tray, tilt it upward, and then pull it away from the printer to remove it.
   Figure : Grasp the photo tray

   
   Figure : Tilt the tray upward and pull it away from the printer

   
   Figure : The main tray with the photo tray removed

   
2. Slide the photo tray back into place at a slight upward angle until it stops, and then press the photo tray down and in to seat it correctly.
   Figure : Reinsert the photo tray

   
3. Make sure that the front of the photo tray aligns with the end of the main tray. If the front of the photo tray does not line up with the end of the main tray, lift the photo tray at a slight upward angle, and then press the photo tray all the way into the printer.
   Figure : Align the front of the photo tray with the end of the main tray
   
   1. Front of the photo tray
   2. End of the main tray

1. Open the photo tray, and then slide the paper width guides to their outermost positions.
2. Load a stack of photo paper into the tray, with the short edge facing toward the product and the print side down. Push the stack into the tray until it stops.
   Figure : Load photo paper into the tray

   
3. Slide the paper width guides in until they rest against the edges of the paper.
   Figure : Slide the paper width guides until they rest against the edges of the paper

   
4. Close the photo tray.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

1. Gather the following materials:
   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the printer)
2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.
3. Press the Power button () to turn off the printer.
4. Disconnect the power cord from the rear of the printer.
5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.
   Figure : Remove the duplexer
   
   1. Push the duplexer to the left
   2. Pull out the duplexer
6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
   Figure : Clean the rollers in the rear of the printer

   
8. Allow the rollers to dry for 10 or 15 minutes.
9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.
   Figure : Check the rollers on the duplexer

   
10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.
    Figure : Reattach the duplexer

    
11. Reconnect the power cord to the rear of the printer.
12. If the printer does not turn on automatically, press the Power button () to turn it on.

• If these steps resolved he issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

1. Raise the photo tray lid.
2. Slide the photo paper width guide to its outermost position.
3. Remove the photo paper from the photo tray, and then lower the photo tray lid.
4. Lift the output tray, and then slide the paper width guide to its outermost position.
   Figure : Slide the paper width guide to its outermost position

   
5. Gather 5 sheets of photo paper, and then tap the edges of the stack of photo paper on a flat surface to make sure that all the edges are even.
6. Load the photo paper into the tray with the short edge forward and the glossy side down. Slide the stack forward until it stops.

   note:

   Make sure that all the photo paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.

7. Slide the paper width guide inward until it stops at the edge of the photo paper. Do not push the guide in so tightly that it binds against the photo paper.
   Figure : Slide the paper width guide inward until it stops at the edge of the photo paper

   
8. Lower the output tray.

1. Return to the photo you were trying to print when the issue occurred.
2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.
3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.
4. Click the Paper/Quality tab.
5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

   note:

   The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).

6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

   note:

   If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.

7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.
8. Click OK to apply the settings.
9. Click OK from the Print dialog box to start the print job.
   • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.
   • If the photo does not print, continue to the solution to service the printer.