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HP Printing Products - An 'Unsupported Operating System' or 'Software not compatible' Message Displays on a Mac Running OS X v10.8 Mountain Lion

Issue
If you attempt to install or update the HP software on a Mac running 10.8 Mountain Lion using the software CD that came with your printer, or using a previously downloaded driver, an 'Unsupported Operating System: This installer is not compatible...' or 'This HP software may not be compatible with your version of Mac OS X' message displays on the computer.
Figure : Unsupported Operating System message
Image: Unsupported Operating System message
Figure : Software not compatible message
Image: Software not compatible message
If you receive one of these messages during installation, do not worry. This is expected behavior. The message merely notifies you that you must obtain the HP software for Mac OS X v10.8 Mountain Lion in another way.
To resolve the message, continue with the instructions in this document to download and install the HP driver.
Solution
Choose your connection type for steps to download and install the HP software for Mac OS X v10.8 Mountain Lion from the HP website (recommended).
Frequently asked questions (FAQs)
Following is a list of frequently asked questions about installing and using the print driver you installed from Apple Software Update.

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Country: United States

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