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HP Deskjet, Officejet, Photosmart, and Envy Printers - The HP Printer Turns Off Repeatedly

Issue
The HP printer repeatedly turns off.
Important: Your printer might have an Auto Power Off or Scheduled Power Off feature that enables the printer to turn itself off after a period of inactivity. To search for information about these features, scroll to the top of this web page, and find the Search boxes.
Figure : Product and Question Search boxes
Image: Product and Question Search boxes
Type the name of your HP product in the Product search box. In the Question or keywords search box, type Auto Power Off or Scheduled Power Off, and then press Enter.
Solution one: Reset the printer
Follow these steps to reset the printer.
  1. Remove any memory cards or USB drives from the printer.
  2. Disconnect any USB cables.
  3. Press the Power button () to turn on the printer.
    Figure : Press the Power button
    Image: Press the Power button
  4. Allow the printer to turn on completely.
  5. With the printer turned on, disconnect the power cord from the rear of the printer.
  6. Wait at least 30 seconds.
  7. Reconnect any USB cables.
  8. Reconnect the power cord to the rear of the printer.
  9. If the printer does not automatically turn on, press the Power button to turn on the printer.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Update the printer firmware
Follow these steps to update the printer firmware.
Important: The HP printer must connect to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Use one of the available methods to identify your printer model.
    The Software & Drivers page displays when the printer model is identified.
    Figure : Example of the Software & Drivers menu
    Image: Example of the Software & Drivers menu
  4. Select your operating system, and then click Submit.
    A list of drivers and other downloads displays.
  5. Under Firmware, click Download.
  6. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
  7. Follow the on-screen instructions to save the driver to your computer.
  8. If you used the Download only method, open or run the driver file, and then follow the on-screen instructions to install the software.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Bypass any power strips or surge suppressors
Follow these steps to bypass any power strips or surge suppressors.
  1. Press the Power button () to turn off the printer.
  2. Unplug the printer power cord from the power strip or surge suppressor.
  3. Inspect the power cord for any wear or damage. If the power cord shows any damage, contact HP to replace the power cord.
    To buy a compatible power cord, click the following link, How to Buy HP.
  4. Wait at least 30 seconds, and then plug the power cord directly into an electrical outlet. Do not use a power strip or surge suppressor.
  5. Press the Power button to turn on the printer if it does not turn on by itself.
  • If the printer turns on, there is no need to continue troubleshooting. You might need to replace your power strip or surge suppressor.
  • If the printer still does not turn on, continue to the next solution.
Solution four: Make sure that other devices are not causing the issue
Follow these steps to make sure that devices plugged into the printer are not causing the problem.
  1. If the USB cable runs to a powered or unpowered hub, disconnect the hub, and then connect the USB cable directly to the computer and the printer.
     note:
    Try a different USB cable if one is available. HP suggests that the USB cable not exceed 3 meters (10 feet) in length.
  2. Remove any memory cards or USB drives from the printer.
  3. Press the Power button () to turn the printer off, and then back on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution five: Plug the printer into a different electrical outlet
The electrical outlet you are currently using might not be getting enough power. Follow these steps to plug the printer into another outlet.
  1. Press the Power button () to turn off the printer.
  2. If applicable, disconnect the USB cable from the printer.
  3. Disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the electrical outlet.
  5. Move the printer to a different electrical outlet, preferably to one in another room or area, and on a different electrical circuit (if known).
  6. If applicable, reconnect the USB cable to the rear of the printer.
  7. Reconnect the power cord to the rear of the printer.
  8. Plug the power cord into the electrical outlet.
  9. Press the Power button to turn on the printer if it does not turn on by itself.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution six: Service the printer
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and your product still has an issue, service the product.
Go to HP’s Warranty Check Tool to determine if your product is in warranty, and then Contact HP to find authorized service dealers or schedule a repair. If your product is out of warranty, repair fees might apply.

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Country: United States

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