This document applies to HP and Compaq computers with Windows 8.
This document contains solutions for most common broadband issues. Connection issues might result from poor line quality over the DSL phone line or coaxial cable line, bad cable connections (bent cables or pins), or missing or incorrectly configured software. The Internet Service might be experiencing problems, so checking to make sure your internet service is operational might be a good thing to do before doing other extensive troubleshooting described in this document.
Connection issues with a broadband connection can cause the following messages to be displayed in Windows 8 and Internet Explorer:
Internet Explorer cannot display the Web page.
Work Offline: No connection to the Internet is currently available.
Not connected: You are currently not connected to any networks.
This document can help resolve most of the issues that cause these messages.
If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.