note:This document assumes that your CD or DVD drive is recognized by Windows and is capable of reading discs. If your disc burning software displays the message "No burner is currently available" (or similar), or the drive cannot play CDs and DVDs, then this document will not solve the problem. Instead, refer to CD/DVD Drive Is Not Detected (Windows 8).
HP Customer Support
HP PCs - CD or DVD Drive Cannot Burn Discs (Windows 8)
This document pertains to HP and Compaq computers using Windows 8.
If you cannot burn music or data to blank CDs or DVDs, follow the steps in this document to resolve the problem.
note:If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.
Step 1: Using a different type of disc
If your computer cannot burn discs, try using a different type of disc. The type of disc you use for burning must be compatible with the type of disc drive in your computer; that is, you cannot burn a DVD-R disc in a drive that does not support DVD-R technology.
For testing purposes, try a few different brands of CD-R (compact disc recordable). CD-R discs are supported by all recordable disc drives.
Why try another disc? There are many different brands and types of writable discs with unique burning properties - some perform better than others. Your disc drive can adjust various properties of the laser and disc rotation to match the properties of the disc, but it may not be able to find a match with some batches of recordable media.
If the drive cannot burn discs of other brands, decrease the disc burning speed.
Step 2: Decreasing the disc burning speed
If your computer cannot burn discs, try burning the disc using a slower burn speed. Decrease the burning speed in your disc burning software. When burn speed is reduced it takes longer to complete the disc, but the writing process is more likely to finish successfully and a completed disc has more reliable playback in other devices.
Figure : Example: CyberLink Power2Go - Settings/Information, Burner tab
Step 3: Removing the CD/DVD drive from Device Manager in Windows 8
If your computer cannot burn discs, try removing the CD/DVD drive. Follow these steps to remove the drive from Device Manager:
On the Windows Start screen, type Device Manager to open the Search charm, and then click Device Manager.Figure : Device Manager
Double-click DVD/CD-ROM drives to expand the category.Figure : Device Manager: DVD/CD-ROM drives
Right-click the drive name and select Uninstall.Figure : Uninstall DVD/CD-ROM drive in Device ManagerIf a confirmation window opens, click OK. The drive name should be removed from the list (and the DVD/CD-ROM drives category is removed if there is only one drive). Do not restart the computer and do not refresh the hardware list.
Close Device Manager.You must complete the next step before attempting to burn another disc.
Step 4: Clearing the registry filters in Windows 8
If your computer cannot burn discs, try clearing the registry filters. To clear the upper and lower registry filters, use the following steps:
Remove all CD/DVD writing software (for example, Cyberlink Power2Go) using the Programs and Features window in Control Panel. For more help, see Uninstalling Software (Windows 8).
note:Make sure that you can reinstall your disc burning software before you uninstall it. Either through HP Recovery Manager if the burning software came from HP, or from installation files if the burning software came from another company.
Unplug all non-essential external plug and play devices, especially cameras.
On the Windows 8 Start screen, type regedit to open the Search charm, and then select regedit from the results list.Figure : regeditIf you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
The Registry Editor opens.
Select Computer in the main window.Figure : Registry Editor
Click File, Export, type a filename that is easy for you to remember, and then click Save.A copy of the registry is saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
Click the arrow next to the following items in the list to expand the items:
Select 4D36E965-E325-11CE-BFC1-08002BE10318. Make sure you have selected this exact key name.
If a LowerFilters value is listed on the right side of the registry editor window, select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes.Figure : LowerFilters key in Registry Editor
If an UpperFilters value is also listed, select UpperFilters in the right side of the window and press the Delete key.Confirm the deletion by clicking Yes.
Delete all other UpperFilters and LowerFilters values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if any exist.
Close the Registry Editor, restart the computer, and wait until Windows configures the necessary drivers for new hardware.
After all CD/DVD writing software has been removed, restart the computer and reinstall the software. If you are using CD/DVD burning software that came with the computer, you can reinstall the software using HP Recovery Manager. For more information, refer to the HP support document Using Recovery Manager to Restore Software and Drivers (Windows 8).
Try creating a disc again. If you still cannot create a disc that can be read in another drive, use Microsoft System Restore.
Step 5: Using Microsoft System Restore
If the computer still cannot write to the disc, use Microsoft System Restore to go back to a time when the drive was recognized by Windows. For more information about using System Restore, refer to the HP support document Using Microsoft System Restore (Windows 8).
When finished, use the CD/DVD drive again to see if it works. If it works, you are done. If it does not, use HP System Recovery.
Step 6: Using HP System Recovery
If the computer still cannot write to the disc, back up your important files and use HP System Recovery. For more information on performing a System Recovery, see the HP support document Performing an HP System Recovery (Windows 8).
When done, use the CD/DVD drive again to see if it can burn a disc. If not, test for CD/DVD hardware failure.
Step 7: Testing for CD/DVD drive hardware failure
The laser alignment and the hardware that supports it must retain a high degree of accuracy. As the CD/DVD drive in your computer ages, it is affected by vibration, dust, mechanical wear, and other factors. If the computer still cannot burn discs after performing the other steps in this document, test the drive for hardware failure. For more information about testing for CD/DVD drive hardware failures, refer to one of the following HP support documents:
If the drive fails the test, replace the drive or have the computer serviced.
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