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HP Deskjet 2510, 2515, 2529 Printers - Resume Light Blinking or Flashing (Paper Jam)

This document is for HP Deskjet 2510, 2511, 2512, 2514, Deskjet Ink Advantage 2515, 2516, and 2520 All-in-One printers, and Deskjet Ultra Ink Advantage 2529 printers.
The HP printer stops printing, and a 'Paper Jam' error message displays on the computer. The Attention light and the Media Error indicator blink fast, and the Segment Display Counter displays and blinks fast.
Figure : Control panel with paper jam lights indicated
Image: Control panel lights indicating paper jam
 note:
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Step 1: Press the Cancel button
Press the Cancel button to try to clear the jam automatically. If canceling the print job resolves the issue, you do not need to continue troubleshooting.
Step 2: Remove any loose paper, debris, or foreign objects from the trays
To remove loose debris from the input and output trays, disconnect the power cord, and check for loose objects in the trays.
  1. Turn off the printer.
  2. Disconnect the USB cable from the rear of the printer.
  3. Disconnect the power cord from the rear of the printer.
     warning:
    You must disconnect the power cord before you reach inside the HP printer to avoid risk of injuries or electric shock.
  4. Remove any loose sheets of paper from the input tray.
  5. Pull the input tray guard back and hold it so you can look inside the input tray.
     note:
    If your printer does not have an input tray guard, skip to the next step to remove any foreign materials.
    Figure : Holding input tray guard
    Image: Holding input tray guard
  6. Look inside the input tray, and then remove any foreign materials such as paper clips, debris, or other objects that might have fallen inside.
     note:
    You might need a flashlight to illuminate the area.
    Figure : Look inside the input tray and remove any foreign objects or debris
    Image: Look inside input tray.
  7. Use your fingers to move the pick mechanism located inside the input tray, and then remove any foreign objects or debris.
    Figure : Move the pick mechanism inside the input tray and remove any foreign objects
    Image: Move the pick mechanism inside the input tray.
     caution:
    Make sure there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the printer.
  8. If you do not see any debris, tilt the printer on its side, move the pick mechanism, and then remove any foreign objects. Debris might fall out of the printer.
    Figure : Tilt the printer on its side, move the pick mechanism, and then remove any foreign objects found
    Image: Tilt the printer on its side, move the pick mechanism, and then remove any foreign objects found.
  9. If debris does not fall out, look inside the input tray, and then remove any foreign materials such as paper clips or other objects that might have fallen inside.
  10. Return the printer to its normal position.
    Figure : Return the printer to its normal position
    Image: Turn the printer to its normal position.
  11. Remove any loose sheets of paper or foreign material from the output tray.
    Figure : Remove any loose paper from the output tray
    Image: Remove any loose paper.
If removing loose debris from the trays resolved the issue, you do not need to continue troubleshooting.
Step 3: Clear any jammed paper from the underside of the printer
To remove jammed paper from the base of the printer, open the cleanout door.
  1. Make sure that the printer is off and that the power cord is disconnected.
  2. Tilt the printer and rest it on its backside, so that the bottom of the printer is facing you.
     caution:
    Do not turn the printer upside down because ink might leak from the cartridges.
    Figure : Tilt the printer to rest on its backside
    Image: Tilt the printer to rest on its backside.
  3. Press in both of the tabs to open the cleanout door.
    Figure : Open the cleanout door on the underside of the printer
    Image: Open the cleanout door by pressing in both of the tabs.
  4. Gently remove any jammed paper or foreign materials from the inside of the printer.
    Figure : Remove jammed paper from the inside the printer
    Image: Remove jammed paper from the inside the printer.
     note:
    If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more paper jams might occur.
  5. To close the cleanout door, gently push the door forward until it snaps into place.
    Figure : Close the cleanout door
    Image: Close the cleanout door.
  6. Tilt the printer back to its normal position.
  7. Look inside the input tray for any foreign objects that might have shifted when the printer was tilted back, and then remove any foreign objects found.
    Figure : Look inside the input tray and remove any foreign objects found
    Image: Look inside the input tray.
Follow these steps to remove any jammed paper from the inside.
  1. Press the Power button () to turn off the product if it is not already off.
  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.
  3. Disconnect the power cord from the rear of the product if it is not already disconnected.
  4. Open the cartridge access door.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door
  5. Gently remove any paper that is jammed in the product.
  6. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door
Follow these steps to remove any jammed paper from the front.
  1. Press the Power button () to turn off the product if it is not already off.
  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.
  3. Disconnect the power cord from the rear of the product if it is not already disconnected.
  4. Grasp the jammed paper with both hands and slowly pull it from the front of the product.
     note:
    If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button () to turn on the product.
If removing jammed paper resolved the issue, you do not need to continue troubleshooting.
Step 6: Make sure the carriage can move freely
To make sure the carriage moves freely across the width of the printer, open the cartridge access door and check for obstructions.
  1. Press the Power button () to turn on the product if it is not already on.
  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
    Figure : Open the cartridge access door
    Image: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.
  4. Unplug the power cord from the power source or electrical outlet.
     warning:
    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
     caution:
    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  6. Reach inside the product through the cartridge door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Remove any loose paper or obstructions found.
  8. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
  9. Close the cartridge access door.
    Figure : Close the cartridge access door
    Image: Close the cartridge access door
  10. Reconnect the power cord to the back of the product.
  11. Plug the power cord back into the power source or electrical outlet.
  12. Press the Power button () to turn on the product.
If clearing the carriage path resolved the issue, you do not need to continue troubleshooting.
Step 7: Use an automated tool to clean the paper feed rollers
Using the automated tool to clean the paper feed rollers can help clear paper jams.
  1. Press the Power button to turn on the printer.
  2. Remove any paper from the input tray.
  3. Press and hold the Power button, press the Cancel button () three times, press the Scan button () seven times, and then release the Power button.
    The printer makes noise for about one minute.
  4. Wait until the printer stops making noise completely before you continue to the next step.
Step 8: Use an automated tool to clean ink smears
Cleaning ink smears can help clear paper jams and optimize print quality.
  1. Press the Power button to turn on the printer.
  2. Load paper in the input tray.
  3. Press and hold the Power button, press the Cancel button () three times, press the Scan Button () eight times, and then release the Power button.
    The printer feeds one page, and makes noise for about one minute.
  4. Wait until the page is ejected from the printer before you continue to the next step.
If cleaning the print rollers and ink smears resolved the issue, you do not need to continue troubleshooting.
Step 9: Manually clean the paper feed rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. To manually clean the paper feed rollers, wipe them with a long cotton swab dampened with bottled water, and then try to print again.
  1. Gather the following materials:
    • A clean, lint-free swab that will not come apart or leave fibers.
    • Distilled, filtered, or bottled water (tap water might damage the product).
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the back of the product.
  4. Raise the input tray.
    Figure : Raise the input tray
    Graphic: Raise the input tray
  5. Pull the input tray guard back and hold it so you can look inside the input tray.
     note:
    If your printer does not have an input tray guard, skip to the next step.
    Figure : Holding input tray guard
    Image: Holding input tray guard
  6. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
    Figure : Paper pick rollers
    Photo: paper pick rollers
  7. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.
  8. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  9. Allow the rollers to dry for 10 or 15 minutes.
  10. Reconnect the power cord to the back of the product.
  11. If the HP product does not turn on, press the Power button ().
If cleaning the paper feed rollers resolved the issue, you do not need to continue troubleshooting.
Step 10: Service the printer
If the previous steps did not resolve the issue, service the printer.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Repair fees might apply for out-of-warranty printers.

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