• When should I contact HP for my free repair?
You should only call HP for this free repair if your computer is experiencing one of the symptoms and is one of the systems listed in the affected Product Numbers .
• I am experiencing one of the symptoms, but my product number is not listed. Is there any possibility that my computer has the same issue?
To date, the only products affected are listed in Step 1 of this document. If you continue to experience symptoms with your computer please contact your HP in-country support center.
• If my computer is not experiencing any of the symptoms described in this support article but is part of the program because it is a listed in the Product Numbers listed in this document can I call HP to obtain a free repair?
No. Only systems that are experiencing one or more of the symptoms described in this support article are eligible for a free repair.
• If my computer is functioning properly will I experience these symptoms in the future?
Your computer may experience some of the symptoms listed in the support article at a future date. However, certain computers may not display these symptoms at all. You have up to 12 additional months after the end of your original standard limited warranty entitlement to get your computer repaired if it is listed in the Product Numbers above and displays one or more than one of the symptoms listed in this support article.
• Can I continue to use my computer if I do not experience a failure?
Absolutely, if your computer is not experiencing any of the symptoms listed in this support article you can continue using it.
• What is the scope of the issue?
A small percentage of systems in the serial number range have experienced or may experience one or more of the symptoms described above.
• My computer is out of warranty, and I believe I have this issue. What should I do?
HP has announced a Limited Warranty Service Enhancement Program to cover potentially affected computers. If your computer is in the affected product number range and experiences one or more of the symptoms listed above, HP may provide a free system board repair.
• My computer does not fall within the product number range described above, but I believe I might be seeing the issue.
Your standard warranty applies. If your computer is still under warranty, please call standard HP support.